[Resolved] Shoppersstop.com — dropped order, payment not reversed

preeti2468

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411057
Website:	www.shoppersstop.com

I was doing some online transaction at shopperstop.com.
Transaction was failed two times.

I have received reversal of one transaction on same date, other transaction amount is not received yet.

I requested customer care to transfer the amount,

One of the representative asked me that they have not received any payment for the second transaction, request to please co-ordinate with bank for further assistance.

Bank asked me to get following details from shopperstop
(1) a confirmation mail from the merchant that they have not received the funds against the below mentioned details to assist further:transaction amount : rs. 689.30, transaction date : december 10, 2017, payment id : [protected], consumer code : HTTPS://WWW.SHOPPERSSTOP.COM[protected], bill reference information :[protected]

(2) merchant confirmation mail should contain from email id, to email id, amount, date and time for further assistance.

Requested many times to shopper stop to reply and give confirmation that they have not received the funds.
But they are not giving any reposnse.

Please dont use their online portal, they are frauds.

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Mar 7, 2018

Complaint marked as Resolved

ShoppersStop.com customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

ShoppersStop.com Customer Care's response We have refunded the amount for the said transaction and the bank reference number is [protected]. We request you to please check with your respective for credit reflection. In a meanwhile, could you please share your contact number at [protected]@shoppersstop.com, so that we have word with you.