Shoppersstop.com — online order no.[protected] refund not received till date.

Address:	Pune, Maharashtra, 411048
Website:	Shoppersstop.com

Dear sir/madam

I had placed an order on december 6, 2017. My order no. Is[protected] which i paid by
Debit card. As per their policy product should receive in 5 to 7 days. After waiting for more then 9 days i contacted them & asked about product status & came to know that they have not sent my order. I informed them that for christmas holiday i will be going out of station so if you can send your order please send it before 16th december, 2017 & if it is going to reach after that please cancel it, since i will not be available after that. They agreed to it.
They did not pay any heed to my request & sent the product to my place when we were out of station for holidays. Nobody was available so shipment returned to them.

I contacted customer care about my refund almost chasing their customer care every alternate day for the refund, but there is a false promise that is being made on every call. Whenever i called up customer care about refund i was told to wait for 2 more days, we have raised your complaint, your complaint is highlighted this kind of answer i get.

Highly disappointed from such a well known brand. Btw i am their first citizen card holder since 2008.

Please look into the matter at the earliest & refund my money.

Thanks

Jayshree