Shopping Needs — goods not deliver & not responding

Sir, I Sri Rakesh Kumar Mishra, of Sonepur, Odisha (Mob:-[protected]) have ordered a car charger with cable (id-11514) on dtd.16.03.2015 in the http://shoppingneeds.in website. The company asking for register or guest account. I have ordered through guest account, then it ask for payment then I have made payment through indusind net banking option, the payment was complete and also a online receipt was send to my email on the same day. I have not received any confirmation mail from ‘shoppingneeds.in’ . When I contacted the said website through email he replay “We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 7690. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).” On dtd.19.03.2015. But, till now they have not contacted. The given contact number in the website, i.e., +[protected] is not working. So kindly take necessary steps for delivery of item of cashback to my account.