Shopping. Rediff.com / — wrong item delivered but refusing to help me

Shopping. Rediff.com / — wrong item delivered but refusing to help me

T t56 from Mumbai, Maharashtra

order:9354573 Amount:629rs product:Hp 16gb Pen Drive [Ticket#[protected]] COMPLAINT AS BELOW: WHY YOU HAVE SENT ME THE "CARD READER" INSTEAD OF MY ORDER OF PENDRIVE! HOW CAN YOU SEND THIS KIND OF WRONG ITEM? MY HUMBLE REQUEST TO YOU TO PROVIDE ME THE REFUND AGAINST THIS MISTAKE OF YOU...I WANT YOUR HELP my Phone Number: [protected] Was this information helpful? No (0) Yes (0)
May 17, 2014 Updated by t56 MORE THAN 2 MONTHS PASSED AFTER COMPLAINING BUT ISSUE IS UNRESOLVED
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Snapdeal.com Customer Care

from Delhi, Delhi

Dear Bhumi Modi,

We regret to inform you that the item ordered[protected] is reversed with our vendors. They have attempted to procure the same, but have not been successful in doing so. Hence, we are canceling your order: 9354573and arranging to refund the amount charged for the same.

Please find the below refund transaction details:
Tran. No : MSBI[protected]
Date : 19-May-14
Amount : 629/-

We request you to kindly check with your bankers for the refunded transaction.

Warm regards.
Rediff.com