| Address: Hyderabad, Andhra Pradesh |
On dated 04.07.15 i have received at least 12 to 15 times call from these nos. [protected], 22, 35 stating that you are frequent online buyers and you are selected as a special customer as we have just launch new site of online purchase and special offer running for very short period wherein we offer various electronics products to some selected customer as a launching events. Till that time I was not aware of this site at all.On continue phone only he has told me to visit the site and ask me to select the products. When I have visited site and he has guide me to select "Contest" section i have inquired that i do not want to go ahead and do not want to participate in any of such type purchase. The person name Salim and Rahul were follow like any thing and assured me that this is for special customer and also given me their contact no. [protected] to assure me like any thing. I have tried on these nos. on which they were replying with assurance that whatever product you select is been delivered to you within 6 to 7 days. On continuation phone he has guide me to make registration with my email id, I have received a registration message also. On their assurance I have trusted and selected Whirlpool MW 25 BG 25 L Grill Microwave Oven(Black), Model : sns5456, qty. :1 Rs.999.00 +Rs. 300.00 shipping charges = Rs. 1299.00 paid through my Cr. card as it was mandatory. My order No. Is 13890 dated 04.07.2015.Also I have confirmed with the same guy on next day, inform him that i have not received any order confirmation, at that time also he has confirm that rest assure your product will be delivered within 7 days. Even after i have not received any confirmation message on my mail id for order confirmation after 3, 4 days i have started calling them on their customer care no [protected] . My order details are visible in my account on their site but no further process is shown. After 2, 3 times they have informed me that you read terms and condition, you have entered in " contest " for which every month draw will be held on 10th or 11th. I have asked where is the terms and condition, he has told that it is on the home page in below portion in BLACK portion in GENERAL Manner. When i have read the same it was very confusing and shocking not been understandable by layman or customer. To understand these terms someone require expert legal opinion.Under General terms and condition one or two condition of Contest is there. It is totally illegal and trapped for customer. They mention that there will be no refund but money will be deposit as a reward point in your account for which you have to purchase any product from their site only. This is clear way of looting the customer. More shocking news come to me when I come to know from telephone conversation that my entry will be eligible for draw in next month. This is smart way of bluffing innocent customer and making money. Immediately i have apply for product returning / refund where in I have mention that i want my money back as i have been falsely promised and mislead by your so called sales trapper, i do not want to enter in any of the contest. My Return id is #337 dated 09.07.15. This is very surprise and pathetic that on any of their contact nos. proper and responsible reply is not available as well as no responsible authority is available.
Only one person name Mr. Amit singh having personal No. [protected] is speaking sensible and telling that wail but till date No positive result.
Pls. note that at the time of selecting product and paying the amount there is no message or instruction showing to customer that this is contest product and you will be given the products only if you will be selected in draw as well as your draw date is so and so. How come they are totally misguide and bluff to customer . With immediate effect license of such on liner and looters has to be cancel and they should be BAN from such Mal practices. Refund should be given to all innocent customers with penalized interest recovered from service providers.
Request you to look in to the same and take immediate proper action against them.
Regards,
Sachin Shah.
ShoppingnSaving.com customer support has been notified about the posted complaint.