Shopy Vision — Delivering a Defective product and not responding for calls and emails

Address:	Delhi
Website:	www.shopyvision.com

I ordered Sennheiser CX350BT on 14-Jun-2023 and it was delivered on 19th-Jun-2023. I have observed that there is a issue in the product that i received. The issue is with battery backup. I am only getting 2hrs of backup instead of 10hrs(company advertised). So, i reported the issue on 20th on phone call. They asked me to send a mail to them, I’ve sent it immediately on the same day. Till today(22), they haven’t responded to my emails and stopped receiving my calls.