From: manoj kumar
Date: mon, aug 3, 2020 at 5:21 pm
Subject:[protected]/382 - not delievered
To:,,,,,,
Hi irresponsible peoples at shree maruti couriers,
It's really good experience with you shree maruti couriers as since after 5 days packets is at hub gurgaon but not delivered
We have multiple packets dispatched from greater noida on 29th july 2020 and given guarantee packets will be delivered in 2-3 days but it's almost 6 days over and both gurgaon packets are not delivered yet. Both packets having rakhi and gifts
We had word with sapna who took the order and she stopped picking up the calls from friday 31st july 2020, for 1 of packet she said mobile is not reachable whereas i called on same number at same time, it was reachable and sapna and other courier guy called them and had word too and courier guy and sapna said he will deliver by evening, but that evening has not come yet (Writing this mail on 03rd august 2020 05:00 pm - occasion rakshabandan)
On august 3rd morning i called greater noida office and they said they are still coordinating with gurgaon branch and shocking thing is they don't have their correct landline and mobile numbers both are not in use whichever they given ([protected] /[protected] ks shekhawat)
Then i had word with greater noida branch manager sunil ([protected]), he keeps telling packet will be delivered by 2 pm august 3rd 2020 he is coordinating with gurgaon, i tried calling him at around 02:20 pm then he said pls don't call me again packets will be delivered in some time. I tried calling again around 04:30 pm but he is not picking up calls (Find attachments for call logs)
If you guys don't know if you could deliver or not then why do you guys take orders and commit to customers and playing with people's emotions on such occasions
For your records sharing call records and raising complaints in other possible forums, court's and public places like facebook/twitter etc
Thank you, so much for your valuable services which we really not going use anymore where no response, responsibility (From your manager's, colleagues and their juniors)
Can any of you higher management numbers/mail-id, if you guys don't, anyway i will get it from many other contacts
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