Shree Maruti Courier Service — A camera parcel that was sent from Hyderabad on 1 March 2024 hasn't arrived yet to Sambalpur. It's 15 days now

Address: Gujarat

I have ordered a parcel from Hyderabad through shree maruti courier which was supposed to arrive on 7 March. Today is 14 March and it still hasn't arrived.
The customer care is giving stupid reasons like it's very far away (only 19 hrs distance)
And today they're not answering my calls
All the numbers are switched off
And one person named chitta ranjan Pradhan from bhubaneswar branch of shree maruti picked up the call after dialing 100 times and yelled at me that If I call so much they won't be able to do their work
It's been 15 days now I haven't received my parcel.
This type of behaviour isn't acceptable.