| Address: | Blue Lotus Express Amrapali Archade, Thane West |
I have hired courier services of Blue Lotus Express Ambrapali Archade Thane West (Maruti Franchisee) to send a purse to be sent to at Lokhandwala Complex Kandivali east pin 400101. On 9.1.23 I got a call from the Blue Lotus Express that my courier is held up because there was money found inside the courier. I was in ooty that time hence I could not visit the office.
I came to Thane on 15.01.23 and went office to find out the status of the courier. On inquiry I was informed that Maruti courier had levey penalty of Rs 2500/- for the Blue Lotus. I asked the franchisee owner to provide the receipt given by Maruti courier, but the owner refused to give the receipt /bill raised by M/s Maruti Courier instead the owner said I will give in writing on their letter head that Maruti courier has charged them the penalty.
I want to Know
1. Whether Shri Maruti collect penalty Money without issuing Proper receipt?
2. Am I not entitled to get proper receipt raised by Maruti on Blue Lotus
or atleast photo copy of the bill/receipt raised by Maruti?
3. I am ready to pay the penalty if there is an irregularity in the courier but I should get proper receipt from Maruti courier.
Kindly Investigate the matter and let me know the status ASAP.
Regards
Mohan Pednekar
[protected]
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