Shree Maruti Courier Service — Courier delayed

Hi,
I would like to follow up with the courier we did with your company on 11/10/2121. After chasing your employee for 20 days and he was giving us false information that the shipment is in transit and will reach the recipient soon which was clearly a lie, and we were asking for tracking number which he was not able to provide, finally after many days of struggle he gave us autogenerated DHL tracking number which was generated on 27/10/21 evening from Mumbai. We contacted DHL they said the company has just generated tracking number and the shipment is not handed over to them. Kindly let us know when can you hand the shipment to DHL. It’s been more than 1 month now. My senior citizen parents are tired running after them and lastly we have to knock the doors of court and file a complaint at consumer court for the delay. Multiple attempts made to reach to the customer care and email sent but in vain.
Kindly find the attachment for your reference