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Shree Maruti Courier Service — courier delivery problem

The above courier has not been delivered to me, bit claims it to be delivered by your delivery person. The document shows a name, 'ashok' but there is no person called so at my security.
I was at home and he called me to say that it was raining and he could not come to the apartment and would leave the courier at the security. I called the delivery boy and he says that he himself has written down the name.
I have checked the cctv footage and we do not see any courier being delivered on the said day.
There was a security by name abhijit on that day.
Please ensure that this courier is delivered to me at the earliest.

Complaint Status

[Jun 01, 2019] Shree Maruti Courier Service customer support has been notified about the posted complaint.
Verified Support
Shree Maruti Courier Service Customer Care's response Jun 29, 2019
Dear Mam,

Thank you for writing to us,

We would like to keep you informed that we have noted the below details and shall check with our concern team so shall keep you posted further, meanwhile and please provide delivery address to check further.

Please feel free to write back to self for further assistance.
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    Shree Maruti Courier Service  Phone
    +91 79 2693 2689
    +91 79 2693 2688
    Shree Maruti Courier Service  Address
    52/A, "Titanium", 100 Ft. Road, Ahmedabad, Gujarat, India - 380015