Shree Maruti Courier Service — courier returned without notifying

Address:

49/1, K.N.I. Sarani, Nimta P.O.+P.S.

My courier of tracking number [protected] was supposed to be delivered om 28th of August but I did not receive it.
The status it was showing while tracking that the delivery was not made possible as my area is a non-delivery zone but in reality everything is working just fine in my area and the company without notifying me of any sort is returning the courier to the sender.
My contact number was provided and still they did not try to contact me to resolve this delivery problem.
I would kindly request you to make a refund of the shipping cost.
The courier contained live plant and this much time in shipping might have resulted in their death