Shree Maruti Courier Service — courier still not received

Courier was shipped through maruti courier service from goa on 2 july, still not received in bellandur, bangalore.
Awb no: [protected]
Both, goa and bangalore office have no idea where the parcel is.
It has been 13 days now and still no response whatsoever.
We have not received any help in finding the parcel from goa or bangalore office. Both the offices are blaming each other.
Kindly look into the matter at the earliest.