Shree Maruti Courier Service — Delay in the service

I sent a courier to thodupuzha idukki district of kerala through shree maruti courier service hisar haryana..the service was by air and it's the 7th day still the parcel didn't reach .. first thodupuzha staff were saying they won't deliver to our location..but even after paying extra..they said they will deliver after two days ...this is the worst service.. thodupuzha head office staff didn't even respond to the calls