Shree Maruti Courier Service — Delivery of consignment in normal mode in place of fast track service

I booked urgent delivery documents on the date 26.12.2023 through fast track service from Gurgaon to Jhansi which was required to deliver on urgent priority at Jhansi on the next day.
The courier representative committed to the same and confirmed for delivery of the item at Jhansi by 27.12.2023.
Today is 29.12.2023 and the consignment has not been delivered at the location till now. If I booked in the normal category through any courier, items shall be delivered in 3 days.

Till now no firm confirmation from the courier representative and he is not ready to return the amount charged against fast track service also.

A very unprofessional response was received in this transition. Not recommending anyone to send any courier through Shree Maruti Courier Service. I can not afford a loss to happen due to this delay in the delivery of items.