Today I have received a call from one of your employee by name Mr. BALAJI of Nanded branch where he said that my parcel has reached your Nanded office and he asked me to collect it from your Nanded office as their is lockdown imposed here, where i have informed him that I am a bank employee and I have to attend the bank and I can take the parcel either after 5.00 PM in the evening or before 9.00 AM in the morning. Instead of providing a solution he was talking all rubbish and in so informal way that I had to ask him his supervisor's number and he has provided the number of Mr. Prashant who claims himself as the incharge of your Nanded office.
Now when I called Mr. Prashant and informed him the complete scenario and asked him for the solution he starting talking very wrongly and so indecently and when I said I'm your customer and it's my right to ask about my parcel for which he was saying " KAIKE CUSTOMER HAI TUM" then he started talking to in disrespectful way by saying "TU" in every statement and when asked him why are you talking such a way so he was like how my office speaks to me I will speak in the same way to the customer's.
My point here is what ever your internal matter would be why the hell should the customer face the problem. Similarly if you are not capable of delivering the parcel then you would have not booked the shipment we would have gone to some other parcel service.
If i dont get a response from you with in 2 working days I will go to the consumer forum and will sue you for the misbehavior.
Consignor : Mrs Reethika Agarwal
Consignee : Mrs Neha Agarwal
Consignment No. [protected]
Mobile no. [protected] / [protected].
In this pandemic where everyone is lossing their jobs these people are talking so recklessly with the customers. I need an apology from them both else your company will face the consequences. Was this information helpful? | 
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