Shree Maruti Courier Service — My package was deliberately tampered with

I had sent some office stationery through Maruti courier from Margao, Goa to Akurdi, Pune in a cloth lined green envelope AWB no. [protected] on 21st Sep. When the package was delivered it had a hole/tear at the back and it could be made out that it was tampered with. The hole was made with someone putting a finger in and tearing it. When it was pointed out to the courier delivery person in Pune, he rudely asked if they should send the packet back to the sender? We said that if they refund the money that they have charged for sending the courier, then why not? At this, the courier delivery person said, “do not use Maruti courier in future”.