Shree Maruti Courier Service — Parcel not Returned

Address:

303, Shrikunj Apartment, Ved Gurukul Road, Katargam 395004

I have send a parcel on 16/04/2021 to Nepanagar, Madhya Pradesh from Surat, Gujarat in Shree Maruti Courier Tracking Number AWB [protected]. But the parcel is not delivered to receiver so I raised a complaint on 01.05.21 but not resolved after that many times i contact them and request for parcel return to me but not resolve this problem today this parcel is in maruti courier's hand. they also not refunding me so please help me to resolve this issue