| Address: | Mumbai City, Maharashtra, 400086 | | Website: | www.shreemaruticourier.com |
Very pathetic service by shree maruti courier service. Keep on giving one of the other reason for delaying the service even though paying for fast track service. Using normal delivery method (2-3 days) instead of fast track method (Within 24 hours).
I have couriered my parcel from mumbai to hyderabad on 01-oct, 11 am using fast track service based on the commitment made by the operator saying that parcel will be delivered to the party within 24 hours. Operator also committed that even though it is public holiday on 02-oct, their services will be running on this day and parcel will be delivered next day i. E. 02-oct by 1-2 pm. I had shell out hefty amount for fast track service as the parcel was very urgent to be delivered. Next day when i traced the parcel on their site it was showing parcel had reached hyderabad shipment office but there was no one to pick up parcel and deliver it to the address. When i tried to chase the hyderabad shipment office they responded saying that the hyderabad office is closed as it is having holiday and it will be delivered next day i. E. 03-oct while mumbai courier office was open on 02-oct. When i chased mumbai courier office on 02-oct, the staff is saying sorry and were behaving very rudely as if they haven't done any mistake. This people used normal delivery approach instead of fast track method. Till now (03-oct, 12 pm) the other party haven't received the parcel. God knows when this will be delivered.
Request head office of shree maruti services to look into this matter and request to not play with the customer emotions.
Operator branch in mumbai: kapol wadi, ghatkopar west, mumbai 400086.
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