Shree Tirupati Courier Service — Complaint for not delivered parcel goods

Address:	393010
Website:	www.shreetirupaticourier.net

Not delivered goods on time and even agent ram (ankleshwar) doesn’t know the location of parcel, still giving lame excuses.
Docket no.[protected] booking date[protected]. this parcel as told was suppose to be delieverd on monday[protected]
Parcel is still with the courier guys. i personally called up to ankleshwar branch g/44, ravi complex, opp. gidc bus stand (phone no.[protected]) at 3:30 pm.[protected].
When i asked to ram was telling hyderabad tirupati office closed. immediately i called to hyderabad office, shabeer answered my call & said that office will open till 7:30 pm. when i asked to shabeer was telling me the truth why parcel is not delieverd to said date[protected] & mention addresss. they have some issue to delieverd the mention address (maibam premanand. mobile no.[protected] w store shop. no. f09 1st floor.inorbit mall, cyberbad. hyderabad-500081). bewteen, shabber hyderabad i really appreciate the way he talks & provide the service for customer satisfaction. well done shabber.
Before booking also we confirmed to your staff ram (ankleshwar branch) clearly said to delivered on monday[protected]. why is ram giving wrong information to us???
The consignment was very urgent and the courier guys are actually not bothered to even delievered to the address & even ram also not bothered. hope some action should taken for the same.
For few days i have experienced such rude treatment from one of your staff ram that i refuse to tolerate it any longer.in one instance, he said he has "no patience in dealing with such type consignment delay. ram does not know how to deal with clients. so this kind of staff will defame your brand tirupati courier service pvt ltd images. he does not have the sense to talk with lady without giving proper response he disconnected my call 5 times. even ram does not know where is the parcel gone.
I trust that you will speak to him about polite customer service. if he continues to have this attitude, i will move to others services like dtdc, blu dark. customers are not an annoyance; we are the ones who pay his salary
Please let me know when the parcel will deliever to the given above address.
Any further information please contact me. the details are
Name : maibam
[protected]@gmail.com
Gujarat-393010. ankleshawar.