| Address: 600024 |
| Website: chennai |
To
The Director,
Shriram City Union Finance Ltd.,
Chennai.
Respected Sir,
I am Baskaran.G, s/o P. Govindhasamy, residing at A.24, Rajaram Colony, Jeyabharadham Street, Kodambakkam, Chennai 600 024.
I took the Two Wheeler Loan in your concern, (Loan No. KKNBRTW [protected]) to purchase Black Colour Honda Activa No. TN 09 CB 4296. on 15.10.2015.
Last month 13.11.2016 your people take my vehicle from my resident for the due pending without any intimation.
After that I enquired and get the information from your office. Next day I approached your K.K. Nagar Branch, meet the Manager Mr. Balaji get the payment arrears list. He told to pay Rs.22, 783/- for all the pending dues with penalty.(Five installment amount Rs.16, 650 and other charges Rs.6, 133/-)
Then I took three days time to arrange the money. After that when I approached him, he directed me to contact Besant Nagar Main Branch, to meet Manager Mr. Senthil, because of my papers are going to there. Then I went to Besant Nagar Office. But I could not meet Mr. Senthil.
I met the lady staff name Sumathi, She given the office phone No. ([protected]/62) and told me to contact next day.
She takes another three days to get the appointment from Mr. Senthil, Manager. After 3 days she told me that the manager is busy, your papers are going to K.K. Nagar Branch, you approach there.
Then again I approached Manager Mr. Balaji in K.K. Nagar Branch. But I could not meet him. He only spoke to me by phone and told me that he is busy will meet three days later.
-2-
So far more than 10 days passes in the process. After that when I met him, he told me to pay the full amount Rs.38, 603/- including the future dues.
I get shocked and approached the lawyer. My lawyer tried to speak to Mr. Balaji, he takes another two days for the meeting.
Finally, my lawyer met him in K.K. Nagar Branch, he agreed to collect the current dues pending Rs.22, 783/- including penalty.
Again I tried to pay the money. But the lady staff Dhanalakshmi refused to get the money, and insist me to contact Mr. Balaji. But I could not contact him even by phone.
Finally, he come to my line and accept to collect the payment on 5th December.
When I approached him on 5th he told me to come on 6th. Unexpectedly 6th is the holiday for the C.M. funeral. 7th I went to the office with my lawyer.
Again I could not meet Balaji again Dhanalakshmi refused to collect the payment. When my lawyer asked her for the reason she directed to someone by phone his name is Venkat (he also told us manager so far we never seen him), He said us to come to pay the money next day 8th in Virugambakkam Branch to take the vehicle.
Yesterday we went to Virugambakkam Branch Venkat is not there. The staffs are refused to collect the money as usual. Mr. Venkat told us over phone that they are sold the vehicle. This is the first shocking news to me. Here only we realized that they are cheating me so far. Then, I tried to customer care, get the shocking information is, someone is paid Rs.32, 000/- on 18th November (within five days from the vehicle taken from my house) and released my vehicle in my name without my knowledge.
-3-
I told the information in the vigilance officer, Virugambakkam branch. He also get shocked and passes the information to their high officials.
Then, Mr. Senthil Manager contact my lawyer, and me by phone, and he assured to solve the problem and told me to make the payment. But again I tried to pay, but the office staff refused to collect. I tried to speak to Mr. Senthil but unable to contact him. Some one is direct these staff by phone indirectly. I waited till evening in the office. Many persons contact me by phone and told me will solve the problem (All are told me that they are Managers) But nothing will happened so for.
More than 2 weeks physically and mentally I am in suffering. But sincerely I passed this month due Rs. 3, 330/- (07.12.2016) also.
We are the customers believing the CONCERN and the NAME.
Such a good concern, is it good? One more thing, whenever I come to your office, some staffs are treated me as a criminal. They are behaving like a Rowdies.
All happenings are illegal, forgery, cheating, crime. I need immediate remedy for all my sufferings. Still I believe the concern.
Thanking you,
Yours faithfully,
Date : 09.12.16 (G. BASKARAN)
Shriram City customer support has been notified about the posted complaint.
i request you, my motor vehicle No. MP41 MT7032 august motor vehicle registration after 1year already .
so give me my motor vehicle NOC .
please naw date NOC send now.
cont. for
Ashish vishwakarma
mob. :- [protected]