Shriram City — Insurance detail and Loan application form details suppressed | |||
My uncle name "Madhu R" (also Mathu R as per Aadhaar) with mobile [protected] got a two wheeler loan on 30th November 2020 and with aadhar[protected] and PAN ANBPM8172H. Location is Chinnamanur (pincode 625515) in Theni district, TamilNadu. He paid two installments for Jan and Feb 2021. On Feb 26th he died unexpectedly. The loan application includes loan insurance amount of Rs.4900 (total loan amount is 74900 only) and vehicle insurance detail of Rs. 5765. As the loan borrower died, the loan insurance is supposed to cover the loan and Shriram City Union Finance is supposed to return the RC book details (original) and inform the family disclosing the insurance details and amount. On the contrary, the managers of Shriram City in Chinnamanur and their manager in Theni district are jointly lying and harassing (frequently calling the family and visiting the house) to recover the EMI due (of Rs.4115 which is just one month pending now). They are refusing to give scan or xerox copy of the loan application form and say the loan doesn't includes loan insurance. They refuse to give the details saying they don't have loan application details and it is with head office and can't be retrieved now and I can try to get it from customer care (and also said customer care won't help on this and never helped them also earlier for similar requests). They only say about EMI and ask to pay them in cash. I (my Name is Sakthivel G - [protected]/[protected]) am with my uncle's family supporting them as his wife (my sister) is house wife without proper income. I tried calling customer care of Shriram city (and pretending to be my uncle using his mobile number) tried to get the insurance details (as I was told by some friends that if we disclose death news of borrower, the finance institutions will lie and won't give details) and revealed the truth only at end of conversation with customer care. Still, after waiting and talking for 2 hours, the customer care refused to give the details and still asked to check with the branch (which is pointing to Customer care to get details). Kindly check the attached details and check the General insurance amount from Chola MS (Rs. 5765) and the insurance amount of Rs 4900 under loan section (mentioned in the Sriram Application shown by their managers during my enquiry) and give justice. They also told me that my uncle refused to add loan insurance which is around Rs.300 only by saying it is not needed. Please check and verify needed details and help us. Shriram finance people are coming every day to home to collect the pending EMI which is currently only one month due and is refusing to give needed details and is not allowing us enough time to gather or verify the details. I even told them you can put fine for late payment but we want to verify whether the details are correct before paying and wanted to confirm the loan insurance is there in loan (but they are trying to persuade us that there are no loan insurance in that). We are getting warning from relatives (who are in loan insurance only) that these Shriram Finance people in our village (Chinnamanur, Theni district) are bad guys and will steal or snatch the vehicles if parked outside and threaten/attack us as required. Was this information helpful? | |||
Shriram City customer support has been notified about the posted complaint. | |||
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