Shriram Finance — Nonissue of NOC for RC

Address:

sriram city union finance, bethaniyapuram, madurai

Dear Sir,
This is concerning about the No objection certificate to be received from Shriram city union Finance, bethaniyapuram branch, Madurai district for the vehicle honda dio (two wheeler) bought by the customer Mr.Marimuthu. On behalf of him, I Vimalraj Paneerselvam Son in Law of Mr Marimuthu who is a senior citizen also a heart patient, writing this letter to bring to your kind notice that the vehicle Honda Dio TN58AR3415 was purchased on 01.06.2018 And the loan due was paid on time. In the mid few cheques have been bounced hence the finance firm has levied the penalty and while getting the NOC, penalty amount of Rs.7, 167/- has been paid on 03.03.2023 without wavering even one rupee with nil clearance. While paying the penalty amount the person in charge made a statement that NOC will be ready in a month. Considering this, on 04.04.23 I made a call to check the same wherein the person who responded to my call was answering casually that it will take another 2 months because of their merging process. When I wanted to just understand further on receipt date of NOC, her conversation was rude and the attitudinal conversation was not acceptable. I and my wife Dr Beena Joice Marimuthu went in person to enquire the same. We reached the office at 1.45pm and it was their lunch time where we waited to have their lunch time completed. Till then in that Branch none of the staff approached or even bothered to ask the purpose of our visit. The person who spoke to me over the phone after her lunch came to her seat but she didn’t bother. Then we made a call to the person called Karthick, two wheeler in charge who said to approach the person in charge of disbursement of RC. We approached her (Nivedha) and the tone with which spoke over the phone maintained the same in person as well where we conversed very politely to understand the receipt date. After 5 mins of her conversation, she dragged two chairs and asked to be seated which we denied so. Having not satisfied with her conversation we asked her Branch manager’s number and spoke to him and detailed the entire happening, he apologised and said that he will get the NOC ready in 15 days. If this customer approach to two professionals seeming annoyable, then the illiterates or non-professional would be treated with no respect. our contact no: [protected].