Shriram Housing Finance — charge processing fees rs 5900/- before any process

Address:Vadodara, Gujarat

M from vadodara through reference i gave my file for getting renovation loan from shriram housing finance. Executive came home took file & also cheque of rs 5900/- shriram housing finance ltd name on 17.02.2018 (Saturday) saying that its for processing fees..
On 19.02.2018 (Monday) cheque was deposited by that person without any process being happened for loan. Not even evaluation had happened. Person for evaluation came on 20.02.2018. Coz of their non transparency reason we cancelled taking loan from there.
Now when m asking for refund of rs 5900/- which they charged before processing they are refusing to refund & giving excuses. Not even once anyone of officer or executive who had home never told that this amount is non refundable... Also now they are not returning my personal documents. They are asking to give application if i have to get my personal documents back...
They are cheating with ppls hard earn money. Its very bad. I want my hard earn... Please help to ressolve my probs
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Mar 07, 2018
Updated by SimaS
Thanks intervening & getting my 50% problem solve. Today 07.03.18 i got my & my fathers documents back. But still i haven't got any update on rs5900/- refund. Coz it was charged before any kind of process being done. I would strongly request for refund.
Would like to draw attention towards carelessness of Shriram housing finance ltd, Vadodara. The staff doesn't have minimum level of professionalism. While returning back my documents they have given other two clients house & personal documents also to me... client name are Mr Paresh M Solanki & Mr Bhishamkumar Bhatt.
Such carelessness of staff shows how safe are clients documents with them. When i had asked for my documents back Mr Sanjay Solanki had given me many excuses for not giving back without an application. Coz they were stamped & signed by Mr Sanjay Solanki. Also today when i had send authorized letter & send person to collect my documents they were not ready to give documents. Though Mr Sanjay had only told me to send someone with my authorized letter, if i cant come personally. Now what when other client documents are given to some other client... that also their house & other documents, anyone can miss use also. This breaks the TRUST towards SRHF for sure. It is been understood the staff working here is not professional in talking, behaving & working also.
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    Vadodara
    Gujarat
    India
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