Shriram Transport Finance — Complaint regarding undelivered insurance copy

Address:

Madurai, Tamil Nadu

Respected Sir/Mam,
This is R.NAGALAKSHMI from t.vadipatti, madurai district, tamil nadu, pin code : 625218
my account no. for commercial vehicle finance is (BATLUO[protected].
i am being a regular customer for SHRIRAM COMMERCIAL VEHICLE FINANCE for more than 10years(TN 59 B (%!*).
recently i experience a critical problem which makes me to loss over lakhs of rupees, as because the particular branch office failed to send me the INSURANCE COPY for the vehicles TN 28 AC 5728, TN 67 AZ 7609 for the present year 2014. i could not pay the due amount for the taken loan for more than 6 months. it is because of the heavy crack on transport business strategies. already the business is being faded in transport sector, at this type of situaion the (SHRIRAM COMMERCIAL VEHICLE FINANCE, BRANCH-T.VADIPATTI, MADURAI DISTRICT, PINCODE : 625218), the branch code is : VADIP[protected] failed to send the insurance copy, but as because of them i could not rent out my vehicles, without sending the vehicles out to earn money, how can i earn, and repay the finance office ?
so i request you to take a overlook on it and to understand the situation of a middle class business man.

note : i have been as a customer to SHRIRAM for more than 10 years, i have not kept pending of due amount as i did now, it is because of the global situational reason, still i say i will pay, but instead why are they taking revenge over my business.