Shubham Housing Development Finance Company — No Refund processed, No Response

I've recently placed a conversion request for which I did payment of Rs. 2950. This payment was initially failed and I got the message as a refund will be received within 5-7 working days. Since today it's the 7th working day and I've still not received it, called to chase on the same and found that no refund has been processed yet. The lady also confirmed that the payment was received twice. But she was unable to do anything in spite of only giving information, and asked me to send an email. Please get this refund processed as soon as possible.