[Resolved]  Shwas Homes — Not refunding rental advance

Address: Ground Floor, Shwas Mystic Heights 1, Kaniyampuza Road, Eroor PO, Vyttila, Cochin, Kerala, India, Kochi, Kerala 682306

Sir,

I was the tenant of 3E, Alpine Suites at Aqua City by Shwas Homes, Aluva, Kochi. I had paid INR 27550 as refundable advance at the time of taking the flat on rent. I vacated from the flat on 31st May 2022 due to poor infrastructure and pathetic customer service. I had given 1 month's notice prior to vacating and I was promised a refund of my advance in 7-14 days. However, even after 1 month, they are not willing to refund the money. They have not been picking calls and even after escalating to the Property manager and Customer Service Manager, I am not getting any positive response. The property manager was very arrogant when I followed up for my hard earned money. I could also see from the reviews on google by ex tenants that they have been laundering money from tenants like this for long now. In these circumstances, I would like to formally lodge a complaint with Police and the Consumer Forum.

Thanks
Sandeep S