[Resolved]  Siemens Dishwasher — Dishwasher model no

Address:

Thane, Maharashtra, 421204

I bought a Siemens dishwasher- ( ) (which was launched very recently) in the month of June 15. At the time of delivery they said that the related detergents, salt and shiner are not currently available which is the must for the machine. Hence, the new machine was kept unused 15 days. When we followed up with the dealer esquire about these products but found that they only said that they are helpless regarding these products as they are sold by different dealers. This showed that they sold the machine worth 47K and not bothered whether it is being used or not by the consumer. After that i had to go and find out alternative products so that i can start using the machine. I went ahead and bought an IFB agent whom I knew and bought IFB products after which the machines performance was fine till Nov 15. In November 15 the problems o[censored]tensils not cleaning properly started. I lodged a service complaint with Siemens and they took 2 days to give me the contact number where i should be complaining about. After which I called no. and they assigned a technical person. The person called me on the day of his coming and called me and said that "Madam today I will not be able to come because I have Annual day of my child and I will come tomorrow " (as if he is the deciding factor). When he came next day he started referring to the manual and had no knowledge of the machine (I do not know if company trains these people about their product). the same thing continued with three different 3 so called technical experts. After all the research and development on us on this product they suggested two things 1. level of the machine was not proper (we got this done) 2. we should use finish products. We searched and bought the product of Finish as suggested but the problem persisted. Now we do not know is it problem with the machine or detergent. A company of the stature of Siemens can do this i do not believe.