Siemens Home India Complaints & Reviews

The Dishwasher was purchased in October 2016. The machine was not cleaning properly and the soap residue is not washed clean by the machine. This complaint was attended to over 6 times, with no resolution. The last were informed is that Siemens Quality Personnel will come to check the machine and it has been recommended for replacement. However calls to the Service manager Mr. Mansoor are not being responded to and we do not know the status of the resolution.

Hi, i have bought one gigaset cordless from croma, however this cordless was defective since begining. Regarding this i have been complaining on the provided numbers, however, no one picks up the phone. Out of the two numbers available on the box, one was of some distributor but of no use. After regular follow up they corrected the instrument in the month of jan 17 (Did not replace whereas it should have been replaced) but nothing was done properly as the rectified phone again had the same issue. I again raised the complaint but none of them responded.

Can anyone help me out in this matter as i feel cheated because of their fraudulent action. This phone is still under guarantee but of no use. I am giving few information you can trace these people -

1.
Mr. Sudhakar salvi,
Gigaset india central service hub,
Bldg. No. 4, room no. 140,
Kopri colony, thane (E).
Pin : 400603, tel:[protected].

2.
Gigaset india central service hub
Bldg. No.4, room no. 140,
Kopri colony. Thane (E).
Pin : 400603

Please help me out. I will be grateful to you.

Regards,
Vikas agrawal
[protected]

Called customer care no.[protected] on 15-jun-2017. Recv service request number: rs126990. Technician came from some 'irfan metro services', said it was the authorized agency. Also, showed me the complaint details given to them from siemens customer care. Technician said pcb is faulty and needed to be replaced for rs10, 000 and also needed acid wash. Hence would pick the machine next day. Entire 16-jun went by and he did not turn up and gave multiple excuses when i called his number ([protected])

Today (17-jun), when i call up siemens customer care[protected], the customer care executive is very rude. He started asking me this was second time i was calling and how many times will i call customer care? He kept my call on hold. I waited for more than a minute before disconnecting.

Very pathetic service

I have booked my siemens appliances from jayanagar bangalore branch using employee referral scheme. I have booked 7 appliances (Hob, chimney, washing machine, refrigerator, dryer and steam oven. Most of appliances have been booked in 2016 and they have still not delivered them. As per them its struck somewhere in the some port and they have no idea. I have paid 50% advance long time back and its causing me mental trauma and tension.

They do not respond to mails. The reference person do not pick the phone. They have simply left me hanging. How do i get help.

I am using siemens washing machine model no. Wm7a165in/17.
I had logged in complaint/order no. [protected], for my washing machine on 14-05-17.
The service engineer named mukesh visited my place and checked the machine and told me that the hose pipe was leaking, and it needed to be replaced. He then forced me to pay rs.800 upfront to enable him to order the spare. Since the, 5 days later i am still waiting to get my washing machine, there is no trace of the service engineer.
I'm highly disappointed with this service.
This kind of service is not at all expected from a reputed company like siemens.
Please get my washing machine fixed asap.

Thanks & regards

I have parched Siemens washing machine (Model-WM10X168IN/01 FD9312) from Vijay Sales Indirapuram in year 2015. Approximately 15 days back my washing machine was not working and I registered the complaint. After 2 days service person came and checking the machine told its mother board is complaint. It's cost was around 9000/. I told him to repair the same. He said it cant be repaired, it will be replaced only. I got shocked to hear that within 2 and half years I have to invest about[protected]/- I was using VEDIOCON before this and it lasted more than 12 years. Now I regret for this wrong choice of buying Siemens. I had opted SIEMENS machine as a brand name. I hope you will provide me some appropriate solution on some reasonably for these spares. Regards. Sunil Kumar Singh, M-[protected], [protected]@rediffmail.com

Dear sir/mam,

Very good morning

Sub:compliant regarding my seimens washing machine service

My seimens washing machine has got a problem.
I got the "home serve" service contact through the delear viveks adyar, chennai, as it i bought my machine there.

The compliant was raised on 28-feb-2017 and the service man attended on 2-mar-2017

Home serve - service job code: 965487

My registered mob: [protected]

My personal contact : [protected]

Its been more than a month my machine was taken for service, but still i am not getting any responses from their end. on daily basis i try calling them over phone[protected] home serve seimens service contact), i could get connected once in two or three days. whenever i got connected, their responses would be "parts are not not available". i am really pissed off, i have never seen such a worst service in my lifetime.

Every weekend we have to depend on our far relatives to wash our clothes. i am really stressed out because of these service people.

Due to this frustration i thought of changing my machine. i would say this kind of service will really steal the good will of siemens.

Can you please help me out on this, by giving a great push from your end.

It would be great, if i receive my machine back atleast before this friday (apr-14) / saturday (apr-15).

Appreciate your care.

Thanks in advance.

Regards,
Pradeep j

I had lodged a complaint, the service engineer came meddled took 800 bucks and went back.status as before..repeatedly calling him he either refuses to answer or feigns he has no clue.. Sick of this.
Service Order No:[protected]
Date of call closed 14/03/17
Type: wm14S790GC/38
Resident of : 324, 4 th Main, TATA NAGAR, Kodigehalli, Bangalore 5600092
Today I lodged a complaint again

I have given a complaint on siemens dishwasher and my complaint no is [protected]. each day they used to say they would send a person today but no reponse. when contacted through our dealer he sent a person. but he says he would fix a spare part without warranty. how to believe this or how to know th price of spare part. the spare cost seems alarming

I raised an issue of Siemens front loading washing machine getting tripped on 2nd of Jan, 2017. Initially one technician visited and he couldn't understand the issue. Next day another technician came and he figured out that the issue was because the heating coil in the washing machine is damaged and needs a replacement and he ensured that he'll make a request for the new part. From then I contacted the customer over 10 times and every time I was given the reply that the service team would contact me and someone used to call in some cases by mentioning that that part will arrive in 4 days. This has been going on for more than past 40 days and still the issue is not resolved. I'm literally pizzed off with Siemens.

We had booked almost every product of Siemens from DJ APPLIANCES -prabhadevi
We had made a booking cheque payment of Rs 100000
Later for a very bad vastu reason we had to sell our newly purchased flat
So we went to the branch for the same
We told them cut some amount but give us the balance amount refund
They said a straight no without listening to anything
This is not a ethics expected from a German company
We did not ask for full amount refund
We had a genuine reason
Even we are big businessmen but this way we do not behave /deal with our customers

We bought Siemens washing machine last year and just after one year it started showing problems .it was showing E17 problem and when we called technician he said problem is with the PCB and he asked me to take machine to service centre and after changing the PCB and wiring he charged me 13550 rs, then the technician again switched on the machine it was again showing the same error E17.very bad experience don't know what to do.

I got an email from Naukri regarding an opening in C++ and asking for resume. As I was interested in C++ development, I send them my resume.As per interview call received from siemens company on Dec2, I went to the interview at the venue communicated by them. But the interviewer didn't interviewed me as he told that the position is for the candidates having hands-on experience in C++ and I have only knowledge in C++ (not experience). I had spend my time, money and left other important things to come for this interview. They should not have called me for this interview if they were expecting people with experience (I had already sent my resume before which they reviewed and sent me the interview invitation).

We had purchased wm10b26sin in end january 2014 for rs.32000/-. we are a family of two senior citizens. greatly impressed by the advertisement and even otherwise about the german engineering / technology etc. instead of going for japnees or south korean washing machine, we went for siemense. since no of persons for whoc the machine was being used is only two and we used to operate the same ona alternate day basis, there was no question of overloading the same. suddenly, during last week it started giving noice while rotating therefore we alled the technician. on inspecting the machine he informed us that the plastic drum and shock absorbers need to be replaced. on second day i. e. today he informed us cost i. e. rs.9500/- for drum, rs 1100/- for shock absorbers and rs500/- for transportation from shivaji park, pune to koregaon park. we have no other go but to get the machine repaired.

Not that we are new to using wm. we have one national - fully automatic japnees washing machine purchased in august 1986 for rs.8600/-. this machine is fully under operations for last 30 years without any repairs and maintenance and noice.

We have therefore reached to the firm conclusion that german/ european machines are basically costly, and their maintenance/ repairs and cost of spares is further costly. people should not believe the german engineering and go for japneesor south korean machines or even for indian brands like vdiocon etc.

I had purchased siemens dishwasher on 4/5/2012 from m/s vijay sales, surat. Invoice no. 61-sur05-12sicd 129.
The dishwasher had stopped working so i lodged a complaint on 20 july, inspection was done by a person from siddhi vinayak services & he was of the opinion that some pressure pumping mechanism is at fault & would need to be changed, since they will order it to the company & can be changed after it is delivered so it may take 15 days. Rs.800 were paid for the visit charge.
On 5/8 the service person returned & changed the adaptor, for which he charged rs.350, he said the machine has started functioning so the part need not be changed, probably adaptor was at fault.
After a month i received a call from siemens, as was told to me asking for about rs. 1500 (Don't remember the exact amount) which if not paid the machine would not be visited in future.
Requesting you to kindly look into the matter, i could not complaint earlier because of busy schedule, but i thought better late than never.
I am astonished at the language of a person authorised by a reputed company like siemens, i am attaching the receipt of rs. 800 & i am an old customer have had problems in past too but never had problem with bill or payment, you may enquire with your previous salespersons.in spite of the fact once your salesperson had put detergent in the salt container, luckily i saw him & immediately asked him to move out & send some knowledgeable person.
Hoping for a convincing response.

I purchased a siemens dish washer on 20th oct 2016 from croma malad (W). They told me that it was an extra demo piece hence was being sold on a slightly discounted price and was delivered on 22nd oct. On 24th oct, a person came from company for installation, as the machine was still packed in bubble wrap, he only opened it. The top was cracked and internal parts were damaged. He called his senior and informed immediately and refused to do installation because of damage parts. Croma was informed immediately of this and a formal complaint was registered on 25th. I have been following up with no response from them. My complain number is sr[protected]. I am a working woman and it's very frustrating to follow up after coming from office. I am really disappointed. I purchased it as its brand name, but now its turn to painful experience. Please help me for resolving this matter... Kalpana

Hi

I am totally frustrated about the service that i get from siemens customer care. I had a problem with a brand new washing machine. I called up the customer care to complain against issue with the washer dryer. The technician visited &said that we need to replace some board. And i am waiting for almost 20 days & still the issue is not fixed. I have made couple of call to the customer care too & i don't get any responsible answer either from the branch or the customer care on when i will get the spare parts.

Customer care tells me that there is no escalation matrix & we are at the mercy of the branch only against whom i had made a complaint couple of days back.

I need some senior manager to call me & answer i'd i am at the mercy of the branch i don't have to spend so much to buy your product. I need the escalation matix or call from a person who has better control over the branch. And also the standard sla to get the spare parts.

Pls note that i have not bought ifb just because the customer service is really worst. Now i see that siemens is more worst without even having an escalation matrix & the information on when the spare parts will come.

My name is judy & my registered mobile number is [protected]

There was an issue with the dishwasher. For some reason it stopped working. We contacted customer care of siemens to register the complaint. The service desk correspondent confirmed that there is no service available for dishwasher from siemens. However he was kind enough to provide another contact who would contact us and provide the required service. The external service provider promptly came home and repaired the dishwasher. He charged rs.15, 000/- for the service and provided us the bill.

After couple of days there was a problem with the dishwasher and it stopped working. We tried to reach the number provided on the bill. There is no response.
I am really surprised why the 'siemens call center' correspondent diverting the service request to some third party vendors? I feel that i am cheated. I had great value for siemens products. But after this incident i feel if the after sale service is not good, the product quality really doesn't matter. I could have given another 15, 000/- and purchased a brand new dishwasher.

We purchased a Siemens dishwasher from Vijay sales mumbai on 27 August 2016. The technician came for installation on demo on 31 August 2016. We loaded the dishwasher on 31 August and within 20 minutes, it stopped functioning. The power supply to the machine stopped abruptly.

We registered a complaint with Siemens on 1 September and were assured that a technician would attend to our problem within 48 hours. However, till date, no technician has turned up to resolve the problem despite us following up with Siemens twice this week.

We are totally disappointed with the pathetic service provided by a well established multinational company like Siemens. We request you to attend to this issue ASAP, failing which we may have to register a complaint with Consumer court and also report this matter in social media.

We had bought an evolution dr650 dryer some years back as it was being offered under siemens control - the warranty card has siemens' address on it.

The timer switch on the dryer has stopped working, which means it keeps tumbling and drying for hours until you manually switch it off. The dial does not turn and wind down anymore.

After several e-mails and phone calls to siemens, the dryer remains unrepaired as siemens now says that no longer have a collaboration with that brand. Despite sending them a snapshot of the card with their company name on it, they are refusing to send someone to service the dryer and now, are not even bothering to reply to my e-mails. I have also submitted a complaint via their website form and received no reply from that either.

Absolutely unacceptable. I hope somebody somewhere reads this and has the courtesy to fulfil the company's obligations. The same complaint has been made on this board several times over. It's obviously something that needs to be looked in to.

Thank you.