Siemens Home India Complaints & Reviews

Complaint No[protected] dt jan 1 2015 I have called again today for a reminder . Was promised resolution within 48 hours . Called a few times but the call Center keeps telling me they will forward the request . Finally a service engineer called and promised to come but never turned up . My mobile is [protected]

I have a Siemens washing machine model no: WXB10601N/03. In Sep'14, the machine stopped working. This was notified to the local service station in Kochi, Kerala, BSH household Appliances Manufacturing pvt ltd, No: 39/3370, Manikath Road, Ravipuram Kochin. The service personnel after checking identified the problem as corrosion of the drum assembly and the entire drum assembly was to be replaced. He mentioned that the lead time to procure the assembly was going to be three months as this is currently not available in India. The service personnel also took Rs 800 for this visit. This is not acceptable as a consumer who had paid a premium for the machine deserves a better service in terms of problem resolution. We would like an authorised personnel from Siemens to help resolve this issue and replace the drum assembly at the earliest. Request the team to look into this issue on priority Many thanks for your understanding thank you regards Sindhu Augustine Ph: [protected]

I have purchased a Siemens Washing Machine via invoice no: SLF02A[protected] on 19-Dec-2011 from Croma Retail Dev Arch Mall. This product is under 2 years extended warranty period till Dec'15. I have logged a complaint with Siemens for resolution of technical problem on 28-May-2014 as clothes are getting damaged in this washing machine. Would you please let me know when my problem of Washing Machine will be resolved. Today also one shirt damaged in the washing machine. We received following instructions from Siemens team about usage of washing machine: (1) We can not wash sarees with other clothes (like shirts, trousers etc) (2) Sarees should be washed separately as this machine is not manufactured to wash similar types of clothes in one go. Hence if I want to use this machine for washing sarees then I can not. (3) We have to insert minimum 13-17 clothes into washing machine for washing purpose. (From where to get 13-17 sarees every day?) In fact no where in the washing machine's brochure or usage guidelines it has been mentioned the above two guidelines. Siemens team is not able to solve the problem hence they are now finding the different excuses to save their asses. We followed the same instructions and didn't washed sarees with other clothes. Still one shirt is damaged. Even after 7 months, my problem is still not resolved.

I purchased a Siemens full automatic washing machine IQ100 in May 2012. during installation it was never instructed by the Siemens executives to use any stabilizer. But two months back ie Oct 2014 (just after 2yr warranty) it stopped working. Registered a complaint with Siemens and service executive showed up had an check and found the main module is not working. On enquiry the only reason was voltage fluctuation. And now they are recommending to use a stabilizer and he charged 800 Rs just for inspection. And never heard from the service centre guys. After repeated follow up, another service agent showed up yesterday(13-Dec-2014) with a new module worth 10, 000 Rs. So in total 10, 000+800 = 10, 800Rs which I need to bear due to lack of experience of the Siemens installation expert. I did reach out to the senior service guy and informed I dont want to have a replacement worth 10k, would rather go with a new automatic washing machine. Not sure how they gonna respond. I dont have much trust in Siemens products now specially the after sales services. Please have the module replaced at a reasonable cost or feel free to take away the piece of electronic junk from my house. Jibin [protected]@gmail.com

We bought a Siemens washing machine, model no.: WM FL-12E361IN on 26/11/14 from Sargam India Electronics (P) Ltd., Address: Garg Trade Centre, Plot no.:1, 3rd Floor, Sector-11, Rohini, Delhi-110085 AND WE ARE STILL WAITING FOR A COMPANY REPRESENTATIVE TO VISIT OUR PLACE. WHILE PURCHASING GOODS IT WAS ADDRESSED AND PROMISED THAT A COMPANY REPRESENTATIVE WILL COME WITHIN 24HRS AFTER DELIVERY BUT ITS BEEN 7DAYS AND WE STILL CAN'T USE THE MACHINE. EVEN AFTER NUMEROUS TALKS WITH SARGAM ELECTRONICS WE ARE CLUELESS ABOUT THE SITUATION. I BOUGHT THE PRODUCT KEEPING THIS IN MIND THAT SIEMENS IS A VERY RESPECTFUL COMPANY. I HOPE TO HEAR A REPLY ASAP. Regards P.S.: Invoice no.: SVP-02344 dt 26/11/14

My complaint no[protected] registered on[protected]. My Washing machine is in warranty Service engineer visited on[protected] and informed me the board has to be replaced and it will done in 1 or 2 days on 23rd one lady called from siemens office and informed me that the board will be changed in 4 days. After 23rd even after 5 reminder call to toll free number as well as siemens office no. nothing happend nobody responding properly and everytime they are saying it will 2 to 4 days i dont know when it will get resolved. Malar

Hello Sir, A guy name Pulkit Arya working in your company in Delhi Siemens Company is doing Fraud with the company please investigate and take action against him. Its a very big fraud the loss is of crores which he will be giving to company.he is murderer of 2 Girls you can check in Delhi siemens Branch Employee name Pulkit Arya is working its Truth Regards

Hello sir we have Purchased new refrigerator model no KG57NA1501 505L From pinky radios sector 35 chandigarh. They didn't gave us the new refrigerator and they gave us displayed refrigerator which they display on the shop. We have called many times but no response from their side. We didnt even open the packing as it is is placed

I have registered the complaint in Siemens website.. after 3 days they have called and got the address.. 5th day they reached the home after registration. They came and removed the top of the washing machine and just watched and said drum is weak, water pipe weak .. thats all just few minutes .. for that they charged 800rs .. they are the real blood suckers.. with in few seconds they are telling service charge 800rs.. and confirmed this bill is valid for only 1 month .. if you want to change the drum and pipe it will cost around 10, 000.. Dont go for the siemens customer care

My Siemens washing machine inner drum became loose, the service person from www.SOLUTIONSERVICES.biz an authorized service center of Siemens came to my home and told me its broken due to over load. I was advised that inner drum cost is 12500 + 2250 for Rubber gasket replacement. I was amazed that within 18 hours i got a call back saying machine had been serviced with new parts and was ready to be delivered. Upon arrival, i open the machine only to find the same dirt, lint and residue still on the rubber gasket which had not been replaced and the inner drum with over 1000 scratches which could tell that it was a used inner drum or even say nothing was wrong and they used the same parts and simply replaced the rubber strap in the back of the outer drum which was the only thing that looked new. After calling the service center they insisted it was new and asked me to pay 14750 for servicing and parts. After i told him I will call Siemens head office to lodge a complaint he offered to take back my machine and resevice it and replace with new parts. I have taken pictures of the said new inner drum and condition of the newly serviced washing machine and want to post it on this forum for all to see. If a trusted brand like Siemens has authorized service centers that cheat customers I am very upset and now even wonder if the part was even required to be replaced. I look forward to a reply from Siemans in regards to this matter.

Dear Sir, The washing machine model no. WM12E360IN S/NO. FD[protected],[protected] The above machine is totally out of order and not at all functioning. Kindly send your representative for carrying out the repairation. With regards Anil kumar [protected]

I have purchased Siemens washing machine with Electronic board for Rs:27000/- on Jan 2012 and the warranty expires after two years.It has been noticed on last week that the machine not working. I had contacted Siemens service centre in Kannur Kerala. They said just to have a look they will charge Rs 800/-He came and checked the system and advised that the board is having complaint. They will not repair the board, they will only replace it with a new one. I paid Rs 800/-service charge without repairing it.After few days they called and told me that the board cost is around 10000/- . The whole washing machine is only 27000/-..Do I need to pay Rs:10000/- to work my two and half year old washing machine What a daylight robbery by the Siemens.This is how Siemens operate. They are simply cheating customers..!!!

I have a front loading washing machine at Kochi, purchased 10 years back. Recently, the power started tripping whenever the machine was switched on. I had registered the complaint last week with Siemens customer care. However, the local service agent closed the complaint with out my knowledge or any engineer visit. I have registered the complaint once again with the number[protected]. Still there is no response. Siemens service is the worst. Every time i call the customer care center, i am told that the system is upgraded and they cannot take my call now. My phone number is [protected] and the contact address is 7h dd nest kaloor kochi 682017

till yesterday I was a happy customer showing off nicely washed utensils in my seimens dishwasher to all from last three years. Must have recommended ur machine to numerous people. But today morning it stopped drawing in water. I thought no issue, first breakdiwn in three years. I call customer care to send someone for debugging and repair. And now I realise what absolute poor, third rate service is available for seimens. I have been calling customer care since morning. They are not giving a complaint no. the call centre executive are telling me ki madam system down hai. Since morning I have been getting this reply. Such a nice company as seimens has tied up with defunt people for customer care. Now ill tell everyone and alsi every who is reading this never buy seimens, jab tak chala ti chala phir there is no after sales service. U have also tried every no. Given online for Ahmedabad service centres but all are no longer in existance.

I have made a complaint for a service call to fix my siemen's dryer over 48 hours ago. My complaint number is[protected]. To this date I have not received any call or communication from Siemen's on when they will send a technician to fix the problem. Multiple calls to their 800 number only give " we have updated our system" response. This is the worst service one can expect from a multinational like Siemens and I will definitey never buy a Siemen's applicance again. The service is just not accpetable

The machine I have purchased was already WET and all the accessories are already fitted with Machine. I have complained in Chroma as well as Siemens. But both are not taking responsibilities. Even siemens manager is not even interested in giving response of my phones. They are now not replying my phone calls. And chroma store is also not interested in resolving my query as they are just interested in just selling products not in customer satisfaction. They are also not responsing my phone calls. What should I do?? Please Guide me how to handle with this problem??

i had purchase washing machine from siemens in 2008, there service is worst i have ever come across, spare parts are very costly, they are not available easly, the company service executive take advance charges to attend the complaint . they are charging 8000/- rs for a small support arm . will never buy or recommend to buy this companies products

I bought Siemens Washing Machine, WM14S790GC, on Dec. 9, 2011 from Siemen’s Preferred Dealer, D J Appliances, Mumbai 400054 for Rs 56, 000: a price much higher than comparable machines in market. On the hope that Siemens will be superior to others. Alas, my hopes were entirely belied. Within just 2 1/2 years of buying(and just outside of warranty period of 2 years), the machine has conked off, showing error code F 57. A technician came home and made a cursory examination to say that the Motor Module needs to be replaced at a cost of Rs 9940/- plus visit charges of Rs 800/-. After 10 days and several mails/phone calls to Siemens Customer Service about the unconscionably high charges and early repair requirement, their technician came and replaced the part. He gave me a princely discount of 25% on the part, but still the damages came to well over Rs 8000/-. Don’t go on the assumption that a pricey machine from an MNC is better suited to you. They are probably a lot worse than a much more reasonably priced Indian or for that matter a Korean appliance.

Our Siemens washing machine IQ700 broke down with an F57 error and even the door could not be opened. The clothes are sitting in it. We called the service centre on 28/8/14 at 1.30 pm, explained the situation. Were told that the standard time was to send someone within 48 hours, but will someone on urgent basis and the call centre 'escalated' the complaint. Today it is more than 48 hours, we have made numerous calls to their service centre and every time the same promise that someone will come, but nobody has turned up as yet. We sent E-mails to them, with cc to the global siemens address. Only automated replies come from the global centre, and not even that from the local Indian address - but no person replies or does anything. When asked to speak to a senior person twice, both occassions there is a same standard reply that they are on other calls and they will call back in 2 hours - but no one ever calls back. Seeing below in this forum, I realise that I am one of numerous dissatisfied Siemens customers. Just regretting why at all I went for a Siemens product. I had thought that Siemens was a very good and reputed company; associated with Bosch; German company etc. etc. - but now I realise that just an international repute is of no use when it comes to India. Indian Managers can ruin any company of whatever repute.

I am staying in Ahmedabad and have a Front Loading Siemens Washing Machine which I bought in 2012. Recently due to heavy rains, and moisture, the machine was not working & I called the Toll Free Number on 26th July and their Engineer came to check the machine. He said that some part may need replacment and he will come back on 28th July Monday. He called today evening and said that parts worth Rs.7500 would need to be changed. Coincidentally, weather had dried up, and the machine had started working on its own since today morning and 2 lots of clothes were washed. This leads me to conclude that a reputed company like Siemens has a bunch of crooks running its service centre in Ahmedabad who are out to only fleece customers. I will NEVER buy a Siemens product again, and will inform all my friends in Ahmedabad about this sad incident. My contact number is [protected] and my address is 19B Saurashtra Society, Paldi, Ahmedabad 380007.