Siemens Home India Complaints & Reviews

Dear Sir,

we send Electronic Material to Kunta international one of our supplier in Noida.
actually we send the material on 17-Mar-2010 along with the Road Permit (Form-31). laterally we got news from FF that the permit's date was experied.so once again we got another Form-31 from the supplier and send it again. But the material was not reached yet to the supplier.

We need imediate reply from your side.
please do needfull.
waiting fro your response.
thanking you,
sincerly Thiyagarajan.G

Dear Sir,

I purchased Siemens washing machine on[protected]. After warranty I entered into AMC with RBS HOME APPLIANCES PVT LTD., (Refer Agreement No:03/PWSC/1/2010). I made several complaints to Chennai RBS office regading the heavy noise and vibration from the drum. The Machanic came and saw the machine. But the defect is not rectified. The complaint No C9300 dated 20th April 2010. Several calls have benn made but in vain. I expect Siemens to improve Customer service and rectify the defect in my machine.

SAMPATH KUMAR, [protected]
FLAT-D VASAVI TRANQUIL APT, 12 VC GARDEN III STREET, MANDAVELI, CHENNAI-600028

Sir,

I am Neeraj Sharma,Basically I am from Bargi(Distt-Lakhnadon)MP.I am working in siemens that is IT company in Banglore.

There is nerrow gauge station in Jabalpur(MP) know as Howbagh.i was going for my home last month with a gift (Refrigerator) from Jabalpur to Bargi by narrow gauge for my parents,so i chose Howbagh to go from Jabalpur with my gift(Refrigerator).

When i saw there in howbagh,,no body was ready to book my refrigerator,,i ask them what i need to do for it,,,then after 30 minutes one clerk of (was gossiping with Ticket counter person) Booking office said me that" we r busy this time,You come after the train,",but i was going by that train only (Train name is 4BJ)actully they wanted to have extra 100 rs then charges,one person cleared me this when train was suppose to go,,but i said i will not pay a single penny to them,,and i stayed that night at Jabalpur,and then next morning ,i booked it from Local Transport services.

I hope you can understand the problem i faced,,and these people are doing it regulerly ,,,they abuse people,,insult them,,and do whatever they want to do..please do something to control them.there are so many people who have suffered this,,this is not only my problem,,,there r several cases happen daily.

hoping for your kind revert.

Thank You
Neeraj Sharma
Siemens india Pvt Ltd

Hi ,

I bought the Siemens washing machine from Vasanthan co,Nagercoil and I had a problem with the washing machine and an service guy from Siemens came and checked the same on 04/01/2010. And informed us that EC board is to be replaced.

However after which their is no response and when I call the customer care after picking the phone they are always disconnecting the phone .. which is ridiculous and worst ever customer care I have come across.

Its more than 3 months now and when I call them they just switch the call to different person ..where he never pickup the call and the call gets dropped in the middle.

Its really annoying and worst experience I have come across and I want this to be known to the upper management. How poor their service is and now on I would never recommend rather tell the problems I faced with you guys.


I called up

Siemens service centre chennai . Ms revathy :91-[protected]
Siemens service centre chennai Mr Ramesh :91-[protected]

as well no one picked the phone ..


If you still move on like this, I know how to deal with you.


I want to know the status below is my details

Washing machine was bought from vasanthan co, Nagercoil.
Job card : 7791
Bill Number : 707
Problem : EC Board fault

cheers
Sivakumar

I purchased siemens washing machine in Jan 2009.

On 27.02.2010, My washing machine didnt wash clothes and gave a roaring noise. Immediately, i gave a complaint on the same day vide job card no.c81138. The service desk lady said, the service mechanic will be sent on monday i.e. 1.3.2010 morning. One Mr suresh, service mechanic came in the evening of 1.3.2010 and inspected the washing machine and said the drum is to be replaced and there is no stock available, it has to be indented from bombay and that it will take 10-15 days to get the spare.

I told Mr Suresh to send a standby machine and also I spoke to Mr Ramesh, Service Manager on 1.3.2010 evening (Mobile No.[protected]) to arrange a standby machine and he asked me to hold and passed on my call to service desk. The lady there told me that itis not possible to arrange for a standby and asked me to wait for a week minimum for the spare to come. Then I got annoyed and told her that I am going to place the complaint in the website. Immediately, she said, she will speak to her H.O. and give me a call. No call came from her.

I waited for her call till 2nd evening. Around, 4 pm I tried to talk to Mr Ramesh and Mrs Revathy, no one responded the call. Then after several trial, the service desk girl picked up the phone. I told her that the customer care is very poor and without sufficient spares in store, there is no point in running the service centre and asked for a standby washing machine immediately.

On 3.3.2010, during the day, the new drum in a carton box was dropped at our house by a messenger and he told, the mechanic will come in the evening and replace the drum. I waited for a day. Again I phoned up Mr Ramesh on his mobile on 4.3.2010. Luckily he picked up my call but passed on to the service desk lady. Now the reason given for not sending the mechanic was that only one mechanic is available and he is having lot of jobs and it will take another four days' time to replace the drum. My house has become a dumpyard for your drum amidst my guests.

Today is 6.3.2010, so far there is no call/no mechanic has turned. In any customer oriented business, satisfaction of the customers is more important to make the business successful.

Now that I have seen lot of complaints on the website also, I will never recommend siemens product to anyone.

Hope something will be done during the coming week atleast in favour of the customer like me.

we have purchased one "SIEMENS FULLY AUTOMATIC 5.5 KG WASHING MACHINE through one of the dealers M/S VIVEK LTD., 133, ROYAPETTAH HIGH ROAD, MYLAPORE, CHENNAI-600 004. on 19th Feb.2010.

After 3 days only service engineer from "SIEMENS - CHENNAI " INSTALLED AT OUR RESIDENCE, but they have not provided any WARRANTY CARD on that day,

They i.e. "SIEMENS - CHENNAI" promised us that it will be provided the next day itself. But till now after installing the machine on 22nd Feb.2010, we have not received the warrant card. Whenever we contact the service team, simply giving wrong information and because of this my wife is not able to go anywhere as she is waiting daily.

We afraid of the genunines of the services rendered by M/s SIEMENS - CHENNAI. we are fedup with their standard reply stating that it will be delivered the next day itself.

In this regard, we have lot of occasions, contacted Mr.RAMESH, of "SEIMENS SERVICE INCHARGE " & MR. SURESH who installed the machine but of no use.
Pl. register our complaint & we are not interested because of very very poor service.

I baught siemens washing machine in june21st 2008 .I baught in Jaisons,tirunelveli and delivered in chennai.Now i am in chennai.My machine fault on last dec15th and i try for siemens nobody can pick the call.I informed where i baught this machine.They complaint on Dec21st and my complaint number is 7416.After 1 week one service person came to my home and said the drum is problem.we can change the drum within 15 days.I will wait for that days and then called to siemens service center,chennai.I called Miss.Revathi and Miss.Eswari,they told to me within 10 days we can solve your problem.I am not satisfied with his answer.so i called Mr.Ramesh,manager,he told to me that spare(drum) will come from Germany so it will take feb 1st week,so wait for that days.I will also wait and feb 1st week i called Mr.Ramesh not pick my call and Miss.Revathi told to me Feb2nd week we will come and cure your problems.So there is no response from the service side.Finally i called to Jaisons manager Mr.Karuppasamy,Tirunelveli and Mr.Benet on Feb12th.Mr.Karuppasamy told me tomorrow service person will come and change the spare and solve.Next day i wait for the whole day.No one can come and nobody can call.In evening i called Mr.Karuppasamy he told today service person have some other work,so monday defenitely come ans solve.I will also wait for monday,Feb15th.In evening i called again Mr.Benet and informed what can i do?there is no response from your office side also.Suddenly he called one person and put conference and shout with him give Mr.Ramesh number i will call him.He also tried but there is no response from Mr.Ramesh side.He said to me put one complaint to consumer court for this.So i talked with my advocate to send the notice for siemens service and Jaisons.If there is any other authorised person from siemens and jaisons please send me reply and solve the issues.I hope it will reach the authorised person.Please send the acknowledge and send reply for my complaint.

regards,
Babuji.
Mob : +[protected]

sir , i fill up my PF form on 02-12-09 in Siemens Information and Processing Services Pvt Ltd, Valasaravakkam, Chennai-87. But still my PF amount not credited into my account, HR told my form already sent, but PF amount still not credited, i mailed the HR and called through Phone also. Please take initiative to crediting the PF amount into my account

S. Ramanathan
Plot No. 112, 15th Cross, Shanmuga Nagar
V.K.T. Malai, Trichy – 620 102
Phone Number: [protected], [protected], [protected].
Mail: [protected]@rediffmail.com
Ref: SR/COM/01 Date: 19.01.2010

To
Customer Care Cell (Incharge)
C/o. Siemens Training Centre,
Mehate Estate,1st Floor
M.V. Road,Andheri (E),
Mumbai – 400 093

Dear Sir,

Sub: Compliant Washing Machine -Regarding.

I wish to bring kind notice that I had purchased Siemens Washing Machine as detailed given hereunder:

Date of Purchase : 25.04.2008
Bill No. : [protected]
Dealer Name : Vivek Limited, Trichy.

I used short period my washing machine repair, immediately I called your Trichy service Engineer 28.12.2009. Your service Engineer attended on 02.01.2010 and his remarks is M/C Checked drum assemble problem to be replaced.

I called 2 to 3 times asked your Service Engineer spare is not available, after that I called Chennai office also.

I believe Siemens product & service. But your service Engineer not replaced till now.
(20 days completed).

Therefore the additional details as given below:

Date of purchase : 25.04.2008
Model : WM 07A165IN
Serial No. : [protected]
Job Card Book Trichy dt. : 02.01.2010
Card No. : Nil
Product : Washing Machine
Capacity : 5.5KG
Month & year of import : December 2007
Service Engineer Name : Mr. John
Warranty card dt. of expiry : 24.04.2010
Service Engineer Remarks : M/C Checked drum assemble problem to be replaced.

Now the Washing Machine is under repair and useless. You service is deficiency (20 days completed).

I hope you replace the mentioned product of yours.

Kindly tell me what to do with my Washing Machine. Expecting your favorable earlier replay or immediately attend my problem please.

With thanks,
Regards

(S. Ramanathan)
Copy to: 01.Vivek Limited, Trichy
02. Reg. Office, Vivek Limited, Chennai

I GOT A MAIL REGARDING THE PRIZE ($1,000.000.00)FROM BARCLAYS BANK UK. SO KINDELY LET'S CLERE THAT IT IS FAKE MAIL . AND I AM SENDING THIS MAIL TO YOU. AND THEN THEY ARE ASKING FOR THE DILEVERY CHARGES THROUGH ATLAS COURIER SERVICES. BOTH MAIL ARE ATTECHED UNDER THIS MAIL SO PLZ.. KINDELY FIND ON THIS MAIL. AND RESPOND ME AS SOON AS POSSIBEL.

THANKS ....

I am Ayeesha Zawahir from Chennai. I have Siemens Washing Machine WM1000. It went out of order in November 2009. I launched a complaint with BSH Home Appliances for the service. Complaint Number is C6561. A service person was sent on 10.11.09. He advised change of some parts but said that the model was not in production but they will get the parts done on order and it will take two weeks to get the spares. A month passed and there was no spare parts coming inspite of reminding every week and visiting the service office. Finally visiting the service office and demanding to meet the service manager, the manager Mr. Ramesh spoke over phone and agreed to see that the service was done the very next day. The next day came but the service person never came. Again a call was made and the service person came and changed a part stating that I can make use of the machine now though there will be some jerk till he changes the other part which also had to be changed. He didn't leave behind the part which he removed from the machine. Collected a cheque for Rs. 1050/- stating it is a CNB part. The next day when I run the machine, it was in the same condition as before. I immdeiately called and informed the service office. They agreed to send the service person but nobody turned up. Second time when I called after week I gave them the ultimatum to see that the machine runs or refund the money taken. Then again they pleaded saying that they will send the service person stating that the machine may be having the problem due to some other reason. The service person called the next day and we told him to come after two days as there was a wedding in the family. Again there was along silence and no response. Again I made a visit to the service office and told them that I had enough of mental and physical tension calling in their service and demanded refund stating that I will go for a new machine. They were as usual pleading but I refused their service and demanded only the refund. They said it will take some time to process the refund. Ms. Revathy promised me to get the refund within ten days. I have given them the time to process and get me the refund. If not I shall claim it through the consumer court along with the compenstaion for the physical and mental strain they have led me into.

We have purchased the washing machine from Siemens co. on 4th Nov 08. Date of expiry of warranty is 3rd Nov 2010. The Model no. WMA07/165 IN. The machine got out of order in Sept. 2009. After repeated requests the company has sent a spare part in the first week of Dec. Even after repeated requests nobody is coming and replacing the spare part. We have informed them that we are complaining in consumerr forum. We will be happy,if you can help us in this regard.

SIR,
I PURCHASED SIEMENS WASHING MACHINE 10A 165W AT 09/06/08 AND HAVING 2 YRS WARRANTY.
MY WASHING MACHINE FAILED TO WORK BY 20/11/2009,LAUNCHED COMPLAINT ON 21/11/09 REGISTERED COMPLAIN NO AS 6865.
FUTHER DETAILS IN DATEWISE:

21/11/09 :
GAVE CALL TO REG. COMPLAIN THEY SAID ENGGINEER WILL ATTEN ON 23/11/09

23/11/09 :
ENGINEER MR. RAMESH ATTENED THE FAULT & DECLARED TANK (DRUM) . . ASSY REQ TO REPLACE,HE SAID IT WILL BE DONE BY MAX OF 10 DAYS
AND ALSO HE SAID SAME COMES UNDER WARRANTY NEED NOT REQ. TO PAY . FOR IT. ALL THE ABOVE SAID DETAILS MENTIONED IN THE JOB CARD.

01/12/09 :
GAVE CALL TO O[protected] MAM REVATHY ATTENED THE CALL SAID ITEM . . WILL COME BY 10 TH DEC OR 15TH DEC, AS IT NEED TO COME FROM BOMBAY,SO I ACCEPTED

13/12/09
GAVE CALL TO O[protected] MAM REVATHY ATTENED THE CALL SAID IT WILL TAKE ANOTHER ONE WEEK. AS I NEED NOT SPOIL RELATION WITH UR . SERVICE I DECIDED TO WAIT.

20/12/09
GAVE CALL TO O[protected] MAM REVATHY ATTENED THE CALL SHE REQUESTED ME VERY MUCH THAT SHE NEED ANOTHER ONE WEEK AND SHE PROMEISED BY 25 TH DEC SHE WILL FINISH THE JOB.I SAID THIS WILL BE MY LAST PERMISSION BEFORE MY ACTION.

SAME DAY I INFORMED TO MR. RAMESH HE SAID IT WILL BE DONE BY 25TH DEC.

24/12/09

# SINCE 25TH IS XMAS AND TILL NO ACTION FROM UR PEOPLE AGAIN I CALL TO O[protected] MAM ESWARI ATTENED THE CALL I SAID I WANT TO SPEAK TO REVATHY,SHE SAID AS REVATHY ATTENDING ANOTHER CALL WILL CALL ME BACK.

# I WAITED FOR 10 MIN NOBOBY HAS CALLED, SO I TRIED MR. RAMESH MOBILE WHICH KEEPS ON RINGING DOESNT PICKED THE CALL

# AGAIN I CALLED TO O[protected] NOBODY PICKED THE EVEN LANDLINE AFTER SEEING MY MOBILE NUMBER.

# SO I DECIDED TO CALL ALL INDIA SERVICE IN CHARGE BASED AT BOMBAY MR.SUHAANT PAWAR & BERIFED HIM ABOVE SAID INCIDENT .HE SAID WILL SPEAK TO HIS PEOPLE AND CHENNAI CUSTOMER WILL CALL ME WITIN 1/2 HR.

# I WAITED WHOLE DAY NOBODY HAS CALLED.................


I AM DISAPPOINTED WITH BSH HOME APPLIANCES PVT LTD.ACTED BY MAM REVATHY,MAM ESWARI, ENGG. MR.RAMESH INCLUDING ALL INDIA SEVICE INCHARGE MR.SUHAANT PAWAR FOR NO ACTION, SO I DECIDED TO TAKE THIS MATTER TO CONSUMER COURT IF THE FAULT IS NOT COMPLETED BY 2ND JAN 2010 WTIH THE COMPENSATION RS 10,000 FOR MY MENTAL AGONY AND HARDSHIP WILL FINALISE IN COURT OF LAW.


REGARDS

M.SURESH
[protected]

complient no.c6869 dt.20.11.2009 - person came from service centre -told for replacement of shaft and drum - paid service charge of Rs.500 - got conformation for replacement - too much of delay -i suffer without the washing machine - we both employed -unable to move to keep in one corner or through it out in the road and get some good washine machine - suffering immeasurable -enjoying monopoly on spareparts and service - should not allow them to sell their product in india. my advise not to buy any of siemens product

Based on complaint no.C 6289, service engineer visited and reported vide Job card ref 256424 dated 23.10.2009 that the drum assembly need to be changed. The spare was supposed to be delivered in about 2 weeks . Till date 10.12.2009 even after several calls the spare has not been delivered and the repairs not completed. Everytime I call they assure work will be completed within a day but never takes place. Also the service department has never called to inform reason for delay.

From: santoshtandon [mailto:santosh.[protected]@strapex.com]
Sent: Friday, November 06, 2009 12:23 PM
To: '[protected]@siemens.com'
To: '[protected]@rbs.co.in'
Subject: Complaint on Cost of Ownership of Siemens WM-2002XL- Is it a rejected piece.- Seimens India

Dear Chairman and Managing Director of Siemens AG.

I am a customer in india. I wish to bring following to your Kind Notice and feed back

a) I purchased a Siemens WM- 2002 XL on 18/12/2004 vide invoice number 3772 dated 18/12/2004 bearing Chasis No [protected] for Rs 29000/- ( by keeping 31% more expensive)
b) This machine is used for washing once in three days for me. ( Single person!!.) Since My family stays in Assam. 2500 km away.
c) Since 2004. I have spent
a. 16/4/2008- Amount Rs 1400/- toward repair to RBS home appliance job card 124132. ( Authorised Services of Siemens India.)
b. 19/5/2008 Amount Rs 1800/- toward repair to RBS home appliance job card 123060 ( Authorised Services of Siemens India.)
c. 17/4/2009 Amount Rs 6000/- toward repair to RBS home appliance job card 209599 ( Authorised Services of Siemens India.)
d. 16/4/2009 Amount Rs 3745/- toward repair to RBS home appliance job card 209599 ( Authorised Services of Siemens India.)
d) Approximately Rs 12925/- or 45% of the cost already spent on a worthless machine which can wash only single person cloth??
e) It has again started giving problem!!


My take on Siemens Washing machines is

a) It has high on brand and image. Build by keeping the price 31% more expensive than LG/ Samsung front loading machine.
b) Extremely poor on performance and quality.
c) When compared to Korean LG it is heavier( only steel used is more) but requires enormous amount of repair! LG machine don’t give so much of problem with washing of one person clothes!
d) It is 31% costlier to purchase a machine ( initial cost) and 44% to maintain it. In sum and substance an LG front loading machine would have been better buy!! So 2 LG machine against 1 Seimens!!
e) No wonder you are expensive

Or you are pushing rejected product to Indian Market!!!



S C Tandon
D-42, Central Park
Andheri Kurla Road
Andheri East
Mumbai 400093.
India
Handphone +[protected]/[protected]

Dear Sir,

My self is Sandeep Kumar Verma resident of C18/29 Piterkunda, Varanasi.My PAN card no.ADSPV7864Q.

My purse has lost taday dated 01/11/2009 in early morning. My PAN card was in the purse.

Please log the comlain so that no one can missuse my PAN Card and kindly reissue me a new card.



Thanking You


Sandeep Kumar Verma
Siemens Ltd.
C18/29 Piterkunda
Varanasi-221010
Ph#[protected]
Mo# [protected]

Dear Sir/Mam,

The monkeys are craeting problem in our area.
there are around 10-15 monkeys that are bothering us everytime during walking and whenever we are around our street..
these monkeys are found troubling people walking through our street...they always come early in the morning around 6am and destroy all the household thing like clothes,utensils & small plant inside the house.Even pleople scared to through the kuda to the kuda wala.They not only destroy everything but creat noise during fighting amongst themselves.... and disturb us at night.

request you to kindly send the monkey catchers to take these monkeys away from our street.
thanks and regard,

Manoj Kumar

Address:-

MARUTHI VIHAR & SARASWATI VIHAR
Gurgaon
haryana

I am M.Karthikeyan from metturdam, salem dist, Tamilnadu. I bought Siemens washing machine (WM2020EX/WM07A1601N/04 dt 29.7.09. They given warrent upto 28.7.08. During the warrenty period itself the machine has problem twice, i called the service personal and they changed some spares. Now mid aug'09 i am having the problem in the washing machine, and i registered complaint to the service centre-salem, After ascess the condition of the machine the service engineer has informed that, main electronic board iself failed, the replacement cost would be Rs. 5000.oo.
Then i spoke to service head-salem and service centre -chennai also, explained about the pre-mature failure of the siemens product and failing to customer satisfaction. Then they offered 25% discount on 5000.oo worth spares.
I feel that, the middle class person like me investing Rs.20550.00 for washing machine is costlier one. I have choosen the product with consideration of long life and relaiability. but the product having every year failure and Repative investment,
Kindly look into this and offer me the free replacement.

When the Washing machine begins to use the motor to drive the belt, the electricity trip switch trips. The socket fuse has also blown twice. We had an engineer (not Siemens) take the motor to pieces and could find no fault with it or any of the rest of the system, but admitted that there was a fault. The machine tripped the switch when he tested it after putting everything back together.


The washing machine is only four years old, has very modest use and is, to all intents and purposes, in very good condition (according to the engineer).