Siemens Home India Complaints & Reviews

I have a Siemens washer dryer, purchased on 21/04/2018 and model number WD15G460IN
I placed a complaint with customer support in October (complaint #[protected] about the dryer not functioning after finishing the wash cycle and the water pipe logo blinks during the last 15 mins of the cycle.
It took them more than week to send a technician after multiple reminders.
1. Technician named Saddam arrives and opens the machine, sits with it for 3 hours and makes a zillion calls. He does not communicate anything to us no matter how many times we asked him the issue. Eventually he says the power module needs to be changed and it will work and leaves.
2. Mr. Saddam arrives after a few days at 7pm, changes the power module which costs about 6500/- and again no communication, wastes a lot of time and leaves my house at 8:30pm saying he did not get the ‘wall magnet’ along with the module and hence he problem persists. He said he will come and fix it the next day, all this while I have guests at home, Diwali week and me sending the laundry outside and spending 1000, s of rupees per day to get my clothes washed.
3. Saddam disappeared and no followup. I called customer service and they said they will escalate the issue also shared a number of Mr. Ankur Raina (Area manager of the service centre) he refused my calls and asked me to speak to his colleague Mr. Yogesh Salunkhe (Area manager Central)
4. After a lot of calls, requesting, yelling and screaming, he sends a Senior technician called Mr. Milind S. Technician says Mr. Saddam was wrong Power module had no issues and it was an issue with the Dryer motor and Blower which needs to be changed. He also said he will replace the Power module with the old one as it had no issue.
5. Mr. Milind comes with the new blower and Draining module which costed me Rs. 14, 000/- and replaced the power module with the original one. He started the machine and dryer for about 2 minutes and asked me to run a cycle and nothing would happen. He left, I started the machine and half way through the cycle my main electric power tripped. I called Mr. Milind, he comes the next day and says its due to me running the machine on an extension board (which I was running for the past 8 months). He claimed the replaced blower and Draining module are updated versions and hence won't run on the extension board.
6. I changed the setup and connected the machine directly to the power source and tried again. It completed the wash as usual and when the dryer started the main tripped again. Now again when complained to Mr. Milind, he comes after 2 days and stated the Blower shot and was replaced again, after starting the wash cycle it was fine and the dryer gave an error E56, now this was a new error, and he says its an issue with the Power module which he stated was fine on day 1 and needs to be changed. he said the dryer motor is conflicting with the power module, which I think is an issue with the so called upgraded version if any as initially the power module had no issues and was verified by the Senior technician.
Now I am being asked to pay another 6.5K for this which makes no sense at all. I can buy a new washing machine with 5 years warranty in that cost. He is not even sure that it will resolve the problem, after a month of this issue.
Starting the machine for less than 5 mins does not mean the issue is resolved, we need to run a cycle to check if the issue is resolved. The technician starts a machine and leaves after a few minutes with fake promises and we as customers have to pay the price. This is unfair if you have incompetent technicians who can't understand the issue, are not able to resolve the issue. Why should I spend 25000/- for an and old machine when I can get better machines at this rate and better service from other company. After changing all these components there is no guarantee that if an issue occurs within a week or 10 days they will do anything about it, instead ask me to pay more for changing the components which I cannot verify.
Siemens you need to find in-house technicians and stop Outsourcing. The technicians make fun of junior techs and their incompetence, then you can understand the standard of service.
This issues has to be resolved ASAP.

Its giving trouble for last couple of months. Inefficient engineers failed to rectify the issues twice in last 1 month. Last complaint raised on 25/10/21 vide No. [protected] not yet attended.

I am writing this to whoever can help me out of this situation after exhausting almost all contact numbers I could get my hands on for Siemens India customer service.

I had ordered for a new washing machine drum from Siemens in March costing Rs.14, 000/-(includes 1 year warranty) which was delivered and fitted by Mr.Parvez, It turned out to be faulty and I raised a complaint for it to Siemens call center which was heard by a deaf team.

After raising thousands of complaints all I receive is the complaint number with no response and the complaint number is being closed without my knowledge.
The latest complaint number is - [protected] (which is my 1000th complaint number for the same issue)

I have had a dead washing machine with me since March which is mere trash after spending Rs.14, 000/- and trusting Siemens for original parts.

Highly disappointed!

Complained about refrigerator not working on 26th July 2021. Inspite of multiple technician visits and multiple part changes, multiple calls to their ASM, BM & ZM they are unable to identify the problem. The freezer works well but the refrigerator part does not work !! I have to escalate on social media to get them to respond every time. It’s now 52 days since I complained. Had to buy a standby small refrigerator after the first two weeks. Now will have to junk the Siemens’s refrigerator and buy a quality refrigerator

I requested repair of My Combi Oven on July 14th 2021 In Khar West Mumbai. The repair is still not complete after technicians visiting 4 times. They visited once to assess. 2nd time to replace 2 out of 3 parts required even after requesting that they do it at one time to to avoid waste of time and inconvenience to customer. Did not work. Visited 3rd time with last part and still did not work as the previous 2 parts got damaged when installing 3rd as they all needed to be installed together AT THE SAME TIME. New parts are continuously being ordered with no tentative schedule or timeline for completing. I have made over 16 calls to Customer Service line and most often they have given me a different area or regional manager to contact for further resolution. Mr, Anand for ordering parts, Mr. Binoy Paul, Mr. Yogesh Tawre, Mr. Sohail Khan and today Mr. Shaikh for checking on complaint and service visit schedule? Too many points of contact. Part required has finally come Saturday Sept 12th and I was informed that a technician will call me Monday Sept 13th to confirm appointment. No one called me from Siemens. I called customer care and was given an area manager to speak with that informed me that the part ordered is faulty and would need to be ordered again? I know the pandemic has caused many delays and issues on logistics and we need to be understanding of this but this is actually beyond a reasonable time frame. Even Audi sent for my parts from Germany because they weren't in stock and they arrived in 14 days...vehicle fixed in 3. Siemens has some other issue.

I don't understand companies like this that treat customers so poorly and operate without any rationale or proper system in place. Its actually incompetence as there is no clarity of information. Its a shame because the products are so good but will never wish anyone experience this pain and waste of customers time and energy.

I have samsung, IFB & hafele appliances as well and touch wood there has never been more than a 3-4 day waiting for any service or repair. Advice, when looking for appliances please see dependable serviceability as a main reason for purchase. Hope Siemens Home India can make themselves more efficient and dependable.

APPLIANCE: Clothes dryer machine
APPLIANCE ID: WT47W540BY/02
APPLIANCE ISSUE: Takes 5-8 hours to dry clothes [even if small quantity], worse with time.

SIEMENS AG REPLY (July 2021):
1. "In 2015, Siemens AG withdrew from the joint venture Bosch-Siemens Home Appliances and the former Siemens part has been taken over by Bosch.

2. Siemens has withdrawn a long time ago from this business and it now belongs to Bosch Home Appliances. You will have to contact them directly from their website.

BOSCH SERVICE REQUEST NUMBERS:
2021-Aug-19:[protected]
2021-Aug-12:[protected]
2021-Aug-11: no number given
2021-July-27: no number given
2021-Jul-22:[protected]
2021-Jun-26: no number given
2021-May-28: no number given
2021-May-20: no number given
2021-Mar-to-May: calls to tech, no reply (except once)
2021-Mar: [attended, replaced part but not resolved]

Several calls made to technician's numbers and a supervisor in the interim. Calls are mostly avoided.

BOSCH EMAIL SERVICE REPLY TEMPLATES:
- Greetings from Siemens Home Appliances!

- We have forwarded your request to the concerned team who are looking into it and should soon contact you with an update.

- Our service executive shall contact you within 3 days to schedule an appointment and shall visit accordingly.

- We are escalating your request to our concerned team to expedite working on the case. They should soon contact you with an update.

- Service executive visiting charges will be applicable, which are Rs.678/- + GST. (Per product).

- In case if any spares need to be replaced, service executive will inform about the further process accordingly.

- We are glad to assist you for any further information you may need.

Regards,
Khushbu Singh

[followed by a call by another female call-centre rep as a formality, but rep pleads ignorance and repeats what was stated in the emails that someone will call in 3 days]

SERVICE EXECUTIVE (technician) HISTORY OVER 6-MONTH PERIOD:
Riyaz (technician) and Prasad Kauda (supervisor) from Andheri, Mumbai

1- tech attends once in March 2021 - replaced a part (no change in result)
2- follow up calls over several months - calls avoided
3- call with supervisor twice - all calls avoided after
4- after complaint, tech calls to say a new part was ordered (without prior diagnosis), and when informed of display message on machine, changed diagnosis with no follow up.
5- tech refuses to set up an appointment and actively avoids calls.

SIEMENS PURCHASES:
1. fridge, 2. stove, 3. microwave, 4. oven, 5. dishwasher, 6. clothes washer and 7. clothes dryer

DEFECTIVE SIEMENS MACHINES:
1. stove when new, 2. microwave when new, 3. washing machine over time, 4. clothes dryer over time.

BOSCH TIME TO REPAIR PRE-2020:
1. new stove: ~3 years (replaced parts over time) - now ok
2. new microwave: ~3 years (replaced parts over time) - now ok
3. clothes dryer - partly restored in Jan 2019 - lockdown in 2020 - part replaced in Mar 2021 - not ok.

We have purchased fridge, micro oven, washing machine and dishwasher from dj appliances pvt ltd in the year 2016. We started facing the issue in the year 2019 we have raised complaint and so much time technician has visited our home. Also collected the charges for parts. Now in June 2021 the technician has visited and collected the charge for some spare parts but still they have not sorted out the issue. Now in our home 2 fridges, 1 washing machine and oven is not working there is no proper response from the service. We have mailed many times about the complaint. In trust we have purchased all the products in siemens but we are very much disappointed.

Not worning

More then 6 months have passed but the complaint has not been taken care of. The machine is lying useless.

Buying from such company and paying so high price still no customer service.

Very bad company. Never buy their products.

Washing machine is not working properly even after we on the switch .

I have purchased the above mentioned product by advance payment.The product arrived at my hospital on 31st March.I am told someone will come to install it but no one has come as of today (15th April 2021)

The door of the refrigerator is damaged on delivery and we were assured of a replacement. No one has contacted us for over a month. The card board and racks have just been left without proper installation for over a month.
Pathetic service levels and low level of quality check.

We got some problems in our washing machine and we contact Siemens Service center at tiruppur Tamil nadu. In 2 Day service Man reached here and he said our sensor board got repaired need to change. 3 week's passed but no response from there even we call several times no responsible. Please solve this problem as soon as possible. We had 1 Year twin babies it's very difficult without having washing machine.

Cooling is not effective as ice is getting formed behind vegetable trays.
This is just two years old and didn’t expect from such a expensive Siemens’s refrigerator.

Today (26/12/2020) I have received my laptop through courier from DTDC, when I opened the parcel, my laptop was damaged. Please take responsibility and compensate for the damage. Please find attached photo.

I have purchased Siemens Washing Machine model no WCNM59 WM10K160IN in 2016.Suddenly it stopped washing.I have made a complaint .Siemens service man came and found that Motor board got damaged and it should be replaced with new one. After 2days they called n told that board costs 5700/ which is very costly, when compared to the market price so we asked them to discuss with the company regarding price but so far they didn’t make any calls. Don’t know when my request get satisfied. Very frustrating.

The response and service from Siemens are horrible.

I registered a complaint number [protected] on 11-Dec with the call center. After multiple follow-ups a service person - Mr.Pradeep visited and concluded that he was not sure what was the problem. After multiple additional follow-ups, another person Mr.Manikandan showed up and concluded that the circuit board needs to be changed and would take 3 days to order and obtain. After we gave the go-ahead and waited for about a week with no response, we managed to find out that the call was canceled by the technician. Their supervisor/ owner of the service center Mr. Rajan promised to obtain the part and install it in a couple of days, but stopped answering calls after that. We asked the call center again and were told that a new complaint # [protected] has been raised. When we asked for escalating the issue, we were given the mobile number of a branch manager Mr. Venkatesh-[protected] and there is no answer.

I had bought a Siemens dishwasher (iQ500) in 2016. The machine is out of order for almost a month. The service engineer came about 15 days earlier replaced a heating element, charged Rs 4000/- but probably defect is elsewhere in some other part hence the machine did not start. The service team is not responding thereafter. Its a pathetic after sales service by the Siemens. The complaint no. is [protected] which is still unresolved.

I have launched compalined on 27 nov.2020 for my HOB having registered number [protected] (manish agrawal pincode-281403)but thr is no response of my complain from thr side.

I got msg on 2 days before that thr service engineer have completed a service visit with us which is completly wrong information as thr was no visit.
That is why i am saying siemens provide fake service .
If siemens engineer visited then they show me the signed of mine in thr complaint memo.

Siemens provide worst service in rural areas by hirring the engineer who have no knowledge about thr product .

My seimens dishwasher not working. i raised complaint with sri sai associates an authorised dealer for repair. the technician came on 14.7.2020 and collected service charge of 800 rupees without repairing and left citing that parts are not available with him. The technician took away some parts the previous time he arrived a month back and did not return till now as a result the dishwasher is lying useless. It looks as if siemens has only such useless technicians for the job. and i want my dishwasher to be repaired immediately else I have no other alternative but to approach the consumer court.