Siemens Home India
Siemens India
Customer satisfaction rating: 74%
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Siemens Home India Customer Care

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Address
Arena House, 2nd Floor, Plot No.103, Road No.12, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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74%
Complaints
348
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0
Resolved
251
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Siemens Home India Complaints & Reviews

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We bought a siemens washing machine a07-16 on 2007. Now while shifting they titled machine resulted to drum and outer tank...
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I bought my siemens washing machine 8 years ago and had no problem till a month back. Since my first service a month back...
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Hi, i took this siemens / bosch machine in 2012 and i'm sorry to say but i've found it not worth the money i paid. Five years...
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I made a complaint for Dishwasher as it was not working properly. The engineer, Mr. Mulla visited on 1st June vide job card...
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Dear Sir
I have lodged a complaint at your toll free number about repair to my washing machine on 09th of June 2019...
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We had approached Siemens Help desk on 11/6/2019 regarding non functioning of our Washing Machine. On 12/6?2019 Mr Anant the...
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We are having x ray 600 ma. This is an veterinary college in kashmir. We have contacted the concerned persons for which they...
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Hi,

This is to bring to your notice about the pathetic performance of siemens washing machine iq300-7kgs bought...
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Customer Mrs. Nita Singh
Mobile no. [protected]
Email Id. [protected]@gmail.com
Residence address....
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Worst service i have ever seen in my life, i requested for complaint service later on 18/5/2019 i paid 800 rs as service charge then service engineer promised me that within 7 days complaint parts will be replace which is cost nearly 1000, there after several times i had given complaint through call center, on 4/519 they told me that parts received and cost will be 4500
May 04, 2019

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    Purchased in end 2016 for rs.35k. Just 2yrs later when warranty ended - the main motor rs.13k and 3shock absorbers rs.6k are gone for a toss. Luckily i had renewed 2yr amc for rs.9k. Motor is covered, shock absorbers are not.. Total cost within 3yrs 35+8+6 = 51k. Ridiculously expensive and crap product. Will never recommend siemens. Could have bought two brand new lg machines every 3yrs. What is the premium for?? Wakeup siemens - this is as close to cheating as you can get away with
    May 02, 2019

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      Dear sirs / madam,
      I retired from siemens information systems ltd and was regularly getting my annuity amount in my bank account. However since last about six months i am not getting the annuity amount. Can you please let me know why have you stopped my annuity and what needs to be done to restore it?

      Your immediate response would be appreciated.

      My client number is : ach/lic india vile/089m[protected]
      My email address is : [protected]@hotmail.com

      Thanking you
      V. A. Manglani
      Apr 05, 2019

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        Very sad to say that your company provide very delay service.

        Complain no.[protected]
        Registered mobile-[protected]br...
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        [Resolved]

        Dear sir/madam,
        We are sent one parcel from gurumatkal (Ka) to chennai (Tn). That parcel received and open on march 5th, but that time 2 materials are missing due to that box was broken. So tap wounded from your end. Kindly check the attachment.
        It has 8 items sent but received only 6 items.
        Kindly check and revert on priority.
        Docket no: d46603085

        To address:
        Dineshkumar,
        Siemens gamesa renewable power pvt ltd.
        No.489 gnt road, thandal kazhani village, vadagarai post,
        Redhills, chennai-600052, tamilnadu, india.
        Mob no: [protected].
        two product missing due to parcel broken
        two product missing due to parcel broken
        two product missing due to parcel broken
        two product missing due to parcel broken
        two product missing due to parcel broken
        Apr 11, 2019
        Complaint marked as Resolved 
        Mar 11, 2019

        Complaint Status

        Siemens Home India customer support has been notified about the posted complaint.
        Verified Support
        Mar 11, 2019
        Siemens Home India Customer Care's response
        Dear Rayala Suresh,

        We regret to inform that this product is not sold by us it is a Bosch product. We only deal with Siemens Home Appliances which are sold in India.

        Regards,
        Siemens Home Appliances Team
        Mar 13, 2019
        Updated by Rayala Suresh
        Dear Sir,

        Sorry sir wrongly enter the complaint.

        Regards,
        Rayala Suresh.
        Dear Sir,

        At my home at H. No. 656, Street No. 10, Ashok Vihar, Phase-I, Gurgaon-122001 (haryana), the switch installed is not working. Please arrange to replace the same.
        Regards
        (Bishwa Nath Tiwari)
        Mob. No. [protected]
        or [protected]
        1 Comment
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          Terrible after sales service. Bought a senso fresh washing machine last may. It is not even a year & requires a ring replacement....
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          [Resolved]

          Hi,
          I have taken front door automatic washing machine by considering "Siemens" as good brand.
          However machine is not working now, I called to engineer, he informed that repairing cost is 12000. I said okay and informed what are the chances of not break out again. He informed it can be, as you are staying in village where proper electric supply is not there. I called customer care to understand the same. He also informed that in village area they face the same problem as machine is made is Germany by considering German electrical supply and many times they received this feedback of machine break out.

          So Siemens should mentioned on their brochure S they are not made for Indian villages. As I lost lot of money due to not clarity provided by siemens.
          I asked for machine to take by them, but they are not ready.
          Feb 2, 2019
          Complaint marked as Resolved 
          Jan 01, 2019

          Complaint Status

          Siemens Home India customer support has been notified about the posted complaint.
          Verified Support
          Jan 02, 2019
          Siemens Home India Customer Care's response
          Dear Madya,

          We regret the inconvenience caused. Please share your contact and location details here. Also, you can write to us on service.[protected]@siemens-home.com or contact us on[protected], so that our team can get in touch with you soon.

          Regards,
          Siemens Home Appliances Team
          Jan 02, 2019
          Updated by Madya
          My no is.[protected]
          Complain Number [protected]. worst service i have ever seen. Never buy siemens products.

          I purchased siemens thinking machine and best service but in winter seasons we are cleaning cloths with hands from last fifteen days. No support from company.

          Nothing happened till date. very bad company

          Arvind
          [protected]
          1 Comment
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            I have to inform you all about the terrible service we have received from siemens india. We were having a problem with our washing machine. Contacted the dealer through whom we bought the machine. The mechanic from siemens took more than a week to show up. Checked the machine and said some parts need to be changed, he will advise the company and will be back within a week. That was on the 28th of november. No one has appeared as of today, the 25th of december.

            I have spoken to the service manager sanjay at least 4 times. All i get from him is false promises and dates, or "i will get back to you in 30 minutes".

            This is a frustrating experience. Didn't expect this from a german company.
            Dec 25, 2018

            Complaint Status

            Siemens Home India customer support has been notified about the posted complaint.
            Our Siemens fridge is not cooling and even after repeated complain, the technician never arrive. we had waited for 3 long days and till now whenever we call up, they(CCE and Technician) promised to come the next day which never happened. This kind of customer service i'd never expected from such a branded company.
            1 Comment
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              The cordless device is having frequent issues right from date of purchase. I have asked the seller/dealer and customer support...
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              I have raised a request on 12th of december and the technician confirmed that the pcb needs to be replaced. But further to that he is not turned up and machine is not working till now. The office at pune is also not responding. The person name is gaurav salunke. Even the branch manager izaz is also not responding.
              This is really a very poor service from siemens india.
              Tushar siddam
              [protected]
              Dec 21, 2018

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                [Resolved]

                One of the worst washing machine i have ever seen. Worst service and charging a huge amount of money 900 rupees just to open and check the defect? Why the hell you cheat people in the name of brand and quality service? Unprofessional installation and not customer friendly. You companies use people's lack of knowledge about technology to grab huge amount of money 30000 rupees for a washing machine which can't even withstand for four years. You keep sending people saying they are professional technicians and charge 900 rupees everytime. Do you think we are fools for you to perform daylight robbery on us? Such a brandes company providing useless and cheap customer service and you say to change the whole part for minor defects which would cost 50% pf the total machine cost. People please never buy siemens product anywhere. They are cheaters.
                Jan 24, 2019
                Complaint marked as Resolved 
                Dec 20, 2018

                Complaint Status

                Siemens Home India customer support has been notified about the posted complaint.
                Verified Support
                Dec 24, 2018
                Siemens Home India Customer Care's response
                Dear Mohanapriyaa,

                We regret the inconvenience caused. Please share your contact and location details here. Also, you can write to us on service.[protected]@siemens-home.com or contact us on[protected], so that our team can get in touch with you soon.

                Regards,
                Siemens Home Appliances Team
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