Siemens Home India — body rusting

Address:	Hyderabad, Telangana, 500070
Website:	[email protected]

I had purchased a siemens washing machine model no wm08x161in on 23 nov 2014. By tmc l ast month i noticed rusting at body housing left places on the body. On my complain to siemens cust care, their technicians came and told me that that the rusting has occurred due to leakage of water which is a manufacturing defect and advised to complain to tmc due to its coverage under warrantee. And now they are telling me that body damage is not covered under warrantee and i will have to pay for the cost of repairs.
Your service center manager spoken with me rudely, such a reputed company i never expected like this manner he spoken with me, i suggested my family members to take washing machine from this company only but now i feel i done wrong.

Now the question is that the rusting has occurred due leakage of water from inside the machine which is a manufacturing defect as confirmed by siemens technician. The rusting has definitely not occurred due to any misuse by me. It may have occurred due to substandard material because a washing machine is not expected to catch rust just after two years.

Therefore why should the customer pay for body damage due to rusting
I would earnestly request the higher management to look into the issue dispassionately and get my machine repaired asap.

Thanks

Phanibhushan reddy
[protected] / [protected]
Vanasthalipuram