[Resolved]  Siemens Home India — Delivery of defective dishwasher

Address:

Mumbai City, Maharashtra, 400093

I pur chased a siemens dishwasher model no sn25l882eu for rs.53, 500 on 11/6/2016, from audio voice, lajpat nagar, new delh. (Audio voice invoice no.980 dt 11/6/2016). I was given to understand that this model had 100% drying function.

However, i was shocked to find absolutely dripping wet dishes after the first use on 14/6/2016 — the date installation was completed!! I lodged my complaint with the siemens help line on 15/6/2016 that i had been delivered a defective machine, & asked for replacement.

Since then, 2 technicians have already visited to 'check' the machine. Technician mr. Dinesh saw the unsatisfactory drying performance of the machine, yet he told me to continue using the machine!! This is totally unethical &unacceptable — that i should be told to use a defective machine which is not giving value for money.

Please replace the machine or refund the amount if the model is a defective one, without further delay & avoidance. Any further delay/procrastination would be viewed as customer harrassment.

I hope siemens india will try to save its reputation which has fallen very low in my eyes. I will definitely spread the word around about the unsatisfactory siemens appliances & very poor customer support.