[Resolved]  Siemens Home India — Dish Washer fails to start as 'water' indicator switches on, and unsatisfactory service by customer care staff

Address:

Thane, Maharashtra

I have bought a Dish Washer (SN24D200IN/29) on 30/05/2015. At the time of installation, a problem with the machine was detected - the machine starts, after a while the 'water' indicator switches on (meaning the machine cannot take water), and the machine gets stuck. The installation person ignored it. I could not operate the machine for next 10 days as the recommended detergent was not available in the market. When I operated with a substitute detergent, the problem mentioned above persisted. I made a complaint at the toll free number. The person who attended initially accused that I had used salt in place of detergent, hence the problem. This was a false and irresponsible accusation, and I had to prove I had not done it. Then he found fault with indicator sensor and said it needs replacement. Which he did on 27/06/15. The problem still persisted. The same person attended again and this time said that he needs to report it to senior engineer. After persistent phone calls, a senior person came and he said he found fault with voltage in our building. On the first day (10/07) he claimed the voltage was around 250 and this created problem with censors. He came again on 13/07 and checked the voltage in from of me. It was around 240. He contacted another senior person over the phone who claimed that the voltage had to be below 235 and over 220. Otherwise the appliance needs stabilizer. The attendant engineer recommended connecting stabilizer to the machine. Upon asking "which brand of stabilizer", he refused to commit. His answer was any stabilizer. I asked him to send me a text message or an email saying exactly that, which he refused. Today (14/07) I got a call from company recommending same solution. But this person also refused to send any written message to that effect. Now my problem is: 1. If the machine is so sensitive, why does the company not recommend a stabilizer at the time of buying the machine? 2. Is this diagnosis correct? Because the various persons have found various reasons, which turned out to be all wrong. And also, all other appliances my house have been functioning well without stabilizer for last 14 years. I expect following action: 1. The company should either recommend me a specific brand of stabilizer of provide one and connect it to the machine and allow a test period for running the machine. 2. If the machine still continues to have problems, the company will have to replace the machine. I am appalled at such inefficiency, incompetence and above all, casual and callous attitude of the service staff. Siemens has really disappointed me on this count.