[Resolved]  Siemens Home India — dishwasher - poor service

Address:	560064
Website:	www.siemens-home.bsh-group.com/in

We've had a brilliant experience with the siemens dishwasher purchased over 3 years back in bangalore, and i now will never ever invest in another siemens appliance given the painful experience we are going thru to resolve the same.
The machine showed an error 1, post which a service partner employee visited (Complaint order id: [protected]) our residence on the 12th september, to try & resolve the complaint. This engineer did not appear to be knowledgeable (Had to refer a chart to understand the nature of the problem!) and without touching the machine was suggesting that we change the mother board @ rs. 6000 inr and it would take 12 days to receive the part from siemens bombay. We were charged a service charge of rs. 800, for which a receipt was provided.
Despite the same being unresolved, the case was closed by the partner engineer who suggested that we could lodge another complaint within a month.
My next complaint was lodged on the 18th september (Complaint order no. [protected]), to which the same service partners proprietor called me on the 25th september, informing me that i would now possibly have to pay rs. 9900 given the error 1 complaint, as there could be a problem with both the mother board & display panel.
He would accordingly order the parts from siemens bombay, and that would take 8 days.
Here am i, on the 3rd oct following up for the parts, to which a further revert is expected.

I have a few questions for the siemens service an support team
1) from my conversation with your service partner, it does appear that there is only 1 partner with two employees in bangalore, who not only provide support but also install siemen products? Seriously guys?
2) i requested the staff at your call centre while placing the second complaint to please have a siemens employed service staff look into the issues. This was committed by the call centre rep but not honoured. Kindly check the conversation recording.
3) siemens being a large white goods player, is unable to maintain spares in key locations? This is not a mom n pop company we are discussing here!
4) there is absolutely no escalation mechanism available on the siemens website, which does give the service staff & channel members a sense of sadistic supremacy. Well, do remember, that customers don't repeats mistakes, and an unsatisfied customer will go out of his way to warn potential buyers of the dreaded siemens customer service.
I yet hope that my efforts on writing this escalation on the customer complains forum will perhaps make a difference, so lets see.
Cheers,
Roch ferreira