| Address: | https://www.siemens-home.bsh-group.in/customer-service |
After 4 months of follow up and frustrating service from siemens, I am filling this complain. We have raised request for service of dishwasher for error E02. They took more than one month of time to resolve the issue. In this period, Untrained labor has completely destroyed dishwasher which couldn't start after first 3 visit. Then they have given list of spare parts to be replaced which include power module and heat pump which cost me around 13000₹. E02 is error related to heat pump, power module was destroyed by their untrained labour. After changing these costly spare, again machine started giving same error E02. This time the service vendors was not responding to call at all. I have to physically visit service center and discussed with manager regarding complain. Now they have reverted that machine is not repairable. When we have raised this issue with siemens customer service they have given contact details of regional manager who has forwarded this complain to some other person. Now that person is also not responding to call. I am not sure what is going on from last 4 months but i am completely suffering from mental harassment and frustration due to such fraud service provided by siemens to its customer. I am expecting a strict action on this fraud service going on from siemens company. Details of mentioned below
Service centre: Yash service centre, panvel +[protected]
Manager of Yash service centre: Mr Rajesh Yadav +[protected]
Regional Manager Siemens: Arun Sing [protected] and Amol Sawant [protected]
Complain number with Siemens: [protected]
Complain number with Yash service centre: [protected]
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