[Resolved]  Siemens Home India — dishwasher servicing - power module replacement

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I regret ever buying any home appliance from this company based on positive global reviews of superior performance and service. They provide very poor after-sales service in india, their machine starts failing to operate within 2 years, and your machine will be reduced to a storage device instead of an electronic one without the service. My hard-earned savings have been wasted and mental peace lost buying a dishwasher from this firm.

I registered a complaint with siemens dishwasher customer service center:[protected] on october 9, 2017 to repair my dishwasher sn26l200in. Sandeep, a technician from c-202, sector 10 service center, visited from 10:30 am to 11:20 am and created a service order number[protected] mentioning that the power module was out of order and needs to be replaced. Fd / c no.[protected]Complaint no:[protected]. He asked me to pay the amount as follows:

1) advance for power module: rs. 3000/-
2) replacement of bush (Connector to tap): rs. 200/-
3) service charges: rs. 800/-

I paid rs. 200/- for bush immediately. But, i requested sandeep to first repair the dishwasher and then take service charges. I also requested that he take only rs. 1000/- in advance instead of rs. 3000/-. He did not agree and left my house in a huff without informing of next steps. And said that i will receive an e-mail from the service center.

Since, then i have called siemens customer care repeatedly on october 12, 20, 25, 28 to request a visit again to install the power module and fix the dishwasher. They kept saying technician will visit in 72 hours ans customer service center superior ajeesh will call, but it never happened.in the interim, i am pregnant and my maid is down with dengue. And all the utensils washing has befallen to my aging parents (The only reason we have a dishwasher is to help in such instances). We now have a useless box that set back a middle class family by rs. 34, 000/- and will not even be serviced at a highly expensive rate of (Rs. 8000 for power module and rs. 800 for service charges). And initially, i thought i should have paid the advance. But, with the unresponsive siemens service and reading all other complaints i am certain i saved rs. 3000/- that day from theft. Siemens would have taken the money and never returned to repair the machine.

My father wrote an e-mail to service.[protected]@siemens-home. Bsh-group.com on october 20, 2017 (E-mail attached for reference). But, no response has been received since. I am surprised to see that this company writes to other complainants on this forum to e-mail this address. Please don't bother they will never reply.

In one escalation, i was asked to speak with siemens field manager, mr. Ankush sharma (Mobile number: [protected]), who would resolve everything. I called him on october 21, 2017 at 11:11 am. And he said all things would be fixed by tuesday october 24, 2017 as the spare would arrive on monday october 23, 2017. I again called mr. Ankush on october 24, 2017 at 10:36 am, 10:56 am, 10:57 am. There seemed to be some network issue and i messaged him the details of my complaint. I did not receive a response over phone or message in an era where we widely use messaging and communication services. After this, i think mr. Sharma made a decision to not pick up my phone. Because i called him on october 24, 2017 - 16:12 pm. October 25, 2017 - 11:24 am, 12:13 pm, 12:47 pm, 18:13 pm.

On october 25, 2017, i was asked by customer care center to either wait till october 28, 2017 or call mr. Rakesh sharma, zonal manager (Mobile: [protected]). He did not pick up my call on october 26, 2017 at 16:45 pm (You will find this a trend with siemens employees, they are too busy to pick up phones from customers from whom they have already pocketed money of the appliance). Finally, the god deigned and picked up my phone on october 28, 2017. And the first question he asked me was "who gave you my phone number" in an angry tone. Anyway i messaged him the details again. And no response was received.

I again called customer service center in the evening, who said technician will visit for sure in 72 hours by october 31, 2017. Your guess is as good as mine when i claim nobody will come. And my superior, mr. Ajeesh, will call. But, as you would have already understood from my previous letter, that gods from siemens service centers don't deign to talk to mere mortals who have purchased their home appliances. So i haven't received a phone call.

If there is anyway, this can be speedily resolved through your consumer complaints forum, i would greatly appreciate it. I would like my power module replaced and my dishwasher to start functioning at reasonable cost quoted by the firm.