[Resolved]  Siemens Home India — lack of knowledge about who the authorized service centre is? big scam

Address:

Mumbai City, Maharashtra

I have a clothes dryer. It was not working from 3rd october, 2017. I complained and a technician came to repair the machine on 4th october. He told me that the power control board was not working and that i could pay him rs. 8000 and have it replaced or he could send me a quotation and i could pay along with gst an amount of rs.. 10, 000 odd. I chose to pay officially. He then removed the part and disappeared. I received a quotation by email on 6th october, 2017 for an amount of rs. 10, 500 including gst. I wrote back to them asking them to repair as well as requesting them for information about whether incident was related to the fact that there had been several storms with lightning during that period. There was no response. After several follow up phone calls, i was told that the technician will come today, will come tomorrow etc. However, noone came. Then i rang siemens again and was horrified to learn that no complaint had been registered. I was told that i had dialled a 'fake' service centre and that since it had nothing to do with siemens - they would have to launch a new complaint. This was done on 23rd october.in the meanwhile, i continue to ring the 'fake' siemens company - ms. S. S. Services and they continue to tell me that they will return my part 'tomorrow'. Surely, siemens needs to take responsibility for this if there are so many of these people posing online (And infact in the manual that has been given to me) as authorized service centres? From my point of view - i would like to have my machine restored to working order immediately and i would like to have my part returned to me. The person at s. S. Services is mr. Vikas shah or mr. Siddharth. Extremely rude people - how is it possible that a part is removed from a customer's home and sent home with a technician, or sent to some other service centre or some nonsense excuse? One on at any rate, if a part is removed - it either needs to be returned or the machine needs to be fixed neither of which has been done.