[Resolved]  Siemens Home India — No action on complaint against my dishwasher issue-case #[protected]

Address:

560048

Hi team,

I have had issue with my dish washer about 6-7 month ago, issue was last cycle was running. Dishes was not drying up. I had called up customer care. After few follow ups, an engineer visited. Not sure what he did as my parents were at home only. However after a week when i operated my dishwasher, it did not start at all. I called customer care again and registered a ticket. Then i got a call from the engineer who asked about the issue over phone. But said he will not visit if we do not pay his visit charge of rs 800. He said he does not get salary, he is paid from teh visit charge only, it is far for him. We agreed to pay him. He visited and then said mother board is damaged, he will call back.

After over a month, we registered the complain again. After several follow up engineer visited. He said the same thing and we paid rs 800 again.

After than, it si on a weekly basis i am calling cc and only thing i am hearing is "we have forwarded your case and there is nothing that can do beyond that".

I called bngalore kormangala branch also several times from where i had purchased the machine. They do not talk at all. They say call cc.
I have no clue what i am supposed to.
For sure, i will not recommend the brand to anyone after seeing the condition of after sale support but for now, i need my machine cost back.