| Address: | Mumbai City, Maharashtra |
My Siemens washing machine inner drum became loose, the service person from www.SOLUTIONSERVICES.biz an authorized service center of Siemens came to my home and told me its broken due to over load. I was advised that inner drum cost is 12500 + 2250 for Rubber gasket replacement.
I was amazed that within 18 hours i got a call back saying machine had been serviced with new parts and was ready to be delivered.
Upon arrival, i open the machine only to find the same dirt, lint and residue still on the rubber gasket which had not been replaced and the inner drum with over 1000 scratches which could tell that it was a used inner drum or even say nothing was wrong and they used the same parts and simply replaced the rubber strap in the back of the outer drum which was the only thing that looked new.
After calling the service center they insisted it was new and asked me to pay 14750 for servicing and parts. After i told him I will call Siemens head office to lodge a complaint he offered to take back my machine and resevice it and replace with new parts.
I have taken pictures of the said new inner drum and condition of the newly serviced washing machine and want to post it on this forum for all to see.
If a trusted brand like Siemens has authorized service centers that cheat customers I am very upset and now even wonder if the part was even required to be replaced.
I look forward to a reply from Siemans in regards to this matter.
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