[Resolved] Siemens Home India — refrigerator complaint | |||
My siemens fridge is not working since 18th march 2015. With great difficulty and with continuous phone calls today the technicians came and did a half baked service(Mr. Vijaya Kumar / [protected]) and suggested to operate the fridge from 6pm today. To our surprise, fridge continued to be not working. After frequent phone calls and sms he agreed to come tomorrow(sunday)but failed to turn up today till 3 pm.His line was intially ringing and later switched off.He is trying to be smart and so do the rest of the staff with regard to correcting the problem of the fridge. They do not know the value of the customers and playing around with our problem Already we have suffered a heavy loss and time. If the fridge is not rectified by tomorrow, we would have to go to consumer court for legal help Was this information helpful? | |||
Complaint marked as Resolved
Siemens Home India customer support has been notified about the posted complaint. Verified Support Mar 23, 2015 Siemens Home India Customer Care's response Dear Sruti,
Apologies for the inconvenience caused. Please share your contact and location details here or write to us on service.[protected]@siemens-home.com to serve you better. Our representative will get in touch with you shortly.
With Regards,
Siemens Home Appliances Team
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+91 22 6751 8000
Arena House, 2nd Floor, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
complaint no.[protected]
With reference to the above complaint number, we wish to highlight a few things which were unbecoming of an MNC of your stature.
1. Our complaint lodged with you on 16.03.2015 for non working of our refrigerator of your brand and after relentless follow up your service personnel was at our doorstep only on 18.03.2015. Till such time there was not even a phone call or mail from you stating the date of service, though it warranted one.
2. Your technician after checking up informed us that the fan motor in the refrigerator needs to be replaced for the refrigerator to get back to working condition and he informed us it will be duly done the next day ( 19.03.2015 ).
3. Thats it. subsequently, they didnt even bother to call us and say it is likely to be delayed and we didn't hear from them for the next 2 days. Its a big slur on an organisation which talks big on consumer service deliverance, treats its consumers in such a disdainful fashion.. Again after follow ups they turned up on 21.03.2015 and replaced the Motor fan and instructed us to keep the refrigerator closed for the next 2 - 3 hours for the replaced part to deliver optimum results. Then he raised an Invoice no. bearing[protected] dated 21.03.2015 for Rs. 2670.00, collected the cash and made good his escape. I use that word escape because as a consumer we feel cheated because when we opened the refrigerator after the stipulated time we found to our dismay that the fridge was still not working.
When we called up to report this the technician Mr. Vijaykumar didn't attend to the calls apparently to avoid the call.
4. Finally when they did attend to our call and complaint, after a day your service personnel informs us to our shock that the compressor has gone useless hence needs to be replaced.
Can someone give an explanation for this lackadaisical approach on the part of your service personnel. If they are not competent enough to attend to such high end products why are they employed at the first place or should we say if SIEMENS hasnt got enough trained service personel why at the first place should they market such products.
WE CONSIDER THIS CASE AS OF CHEATING, AND HAVE DECIDED TO TAKE A LEGAL RECOURSE TO FIND A SOLUTION FOR THIS PROBLEM, UNLESS SOMEONE
COMES OUT WITH AN AMICABLE REDRESSAL FROM YOUR SIDE TO THIS ISSUE.
If at all you still claim to be a company which values it consumers, then consider you have lost a valuable one and henceforth all we would do is campaign against your products and thus ask prospective ones to desist from buying a siemens product.