[Resolved]  Siemens Home India — Siemens Refrigerator parts unavailable

Address:

600034

My Siemens refrigerator which is around 10 years old suddenly stopped functioning due to a rat menace which my a/c mechanic fixed. A month later it stopped working again as the relay had malfunctioned. Since the relay was not available in the open market I gave a complaint to Siemens. The service person mentioned that it was an old refrigerator and that they would not fix anything checked by anybody else - so they recommended I scrap the fridge!!! This is not just callous attitude but it gives me serious misgivings about a german brand that I had looked up to all my life. I wonder if I should take this lying down or if Siemens can help find a solution. The part is not sold in the open market to discourage private vendors from attending to faults. I think it is a monopolistic practice followed by the company and this needs to be taken up and redressed. I do understand if my warranty can be revoked when handled by private vendors, but asking me to scrap the fridge just because a relay is being made unavailable to other vendors is really a bit too much. If Siemens so insists that outside vendors should not fix it then they should help me do so because I bought into their brand.I had to seek an outside vendor because I found the response time from Siemens in the past has been rather slow, and in most cases the parts need to be sourced from Germany is what I am being given to understand.

The representative sent by the company was Mr.Hari - mobile number[protected] who attended the call in Mahalingapuram. I do hope someone can take the initiative and help me solve this problem.