[Resolved]  Siemens Home India — siemens washing machine not working since sep 2017 despite 3 visits and 10k spent!

I proudly bought a siemens washing machine on 16/5/2012. Model num : wm12e3601n. Everything was fine and the machine worked awesome with no noise. I was proudly sharing my choice of an expensive machine with others as it is a trouble free and was working well.in 2016, we had a problem, called customer care, they came and fixed and all was well until september 2017. Circuit was tripping off when i switch on the machine. I called siemens customer care at toll free number and here is where everything became different. All the services of siemens are outsourced, looks like!
1. Technician [dj enterprises, chennai] came and instantly told that this apartment is prone for high voltage and he said that the board has to be replaced. I asked him how he is so confident. He then opened the board and said that if you replace the board, machine will work. I asked him what caused it. He gave vague answers and went off. 2 days later, i got a call and then they said that they will place the order for the board and that would cost ~ 9000 inr. I wanted to fix it as i work as a director in a mnc and travel often. It took more than 10 days and after multiple followups,
2. 2nd technician came and fixed it. He said that the board was damaged because of heater getting rubbed and disconnected the heater. I said that we are getting drumnoise during squeezing activity of the wash and he tried with just water and said that the machine should work fine.
The next day, i tried washing clothes, within minutes, lot of drum noise and i stopped the machine and lodged another complaint.
3. 3nd technician came on 14. Oct.2017 and now he said that the drum has to be replaced as he saw some placstic debris and that should have caused the rubbing against the heater and eventually destroyed the program board. Replacing drum would cost another 9 to 10 k!
Honestly, my frustration has no bounds!
I said patiently said ok and then called the customer service same evening that i want to talk to somebody service manager for siemens to understand the issue! Its been 7 days and i'm yet to get a call from them! My service ticket complaint number:[protected].
For a 35 k machine, if i have to 25 k within the next 5 years to work right, i would like to understand the situation. I want somebody to holistically look at the prblm and not to deal with such outsourced enterprises again and again. How to get to siemens customer service escalation?
Being a working women, without a washing machine for 45 days is frustrating!