Siemens Home India — Unresolved dishwasher service complaint

Address:

Pune

I had placed a service request for my dishwasher on 09 June 2022 in Pune. It was only after several calls on my part, that a technician was appointed on 16 June 2022 who said that a part replacement was required. The following day I received a call from the service centre requiring confirmation to requisition the part. I was also informed of the cost and gave my approval for requisitioning the said part. I was informed that the the part would be received in 8-10 days. However, even after repeated calls to the Customer Care number, I was not informed of the reason for the delay. Numerous calls to the Branch/Area/Local Managers Mr. Dhuludev Satpute and Mr. Amol Patil went unanswered. Mr. Swapnil Naik interacted with me on 2-3 ocassions and finally washed his hands of the matter by saying that the area of my residence was not in his jurisdiction. Finally, on 13 August 2022, a technician visited my residence with a spare for replacement. The spare part brought by the technician was of incorrect specifications and would not fit. He then called his supervisor and apprised him of the situation. I was informed that a new spare would be received within 2-3 days. As the machine was in a dis-assembled state, the technician asked if the machine could be left in this condition and he would return with the correct part and complete the job in the said period. Till today, 27 days later, the job has not been completed and the dishwasher is lying as is, causing great inconvenience. If Siemens is unable to do the job, courtesy and professionalism dictate that I should be informed accordingly. It will be appreciated by the Company that it is now three (3) months since my initial service request. I would like to have a positive time frame for completion of the job. Until such time, it is requeted that a technician is appointed to come and reassemble the machine so as to alleviate the inconvenience caused. A reputed company such as Siemens has shown very poor customer handling/satisfaction. I trust that this matter will be addressed with the utmost urgency.