Siemens Home India — Wahsing Machine PCB is not working

Address:

Krishnagiri, Tamil Nadu

We had issue with Siemens washing machine which i purchased during 2012. With in the span of 3 years the PCB is not working. I was really surprised that the service man from the siemens told this news. It is really a poor quality if the PCB is not functioning with in the span of 3 years. Another big surprise is that the cost of the PCB to replace is Rs 10000. Which is quiet abnormal in the market. Other company PCBs are sold out for 3 to 4 thousands. But in siemens it is sold out for 10 thousands which is not acceptable. Instead spending 10 thousand and changing a new PCB if pay another 10 thousand i can buy a brand new washing machine (definitely not siemens again) Other points also here i wanted to mention about the service. When i loged a call they said they visit with in 48 hours, but they did not turned up for 5 days and again i made another call to the call centre and soughted them to look in to the service then they arranged the service on the same day. But for the service they charged Rs 900. which is quiet high. The other brands are charging only 500 or 600. I definitely don't understand the logic here about the spares cost and sevice charge everthing.. I hope Siemes will take quick action agaist this case and give me a free replacement of the PCB. Infact when i buy this machine, the sales executives suggested IFB but i had strong feel and faith on the siemens and bought the Siemens product. But now i feel that should have followed his words.