Siemens Home India — Washer+Dryer not working and service centre is a fraud

Address:

Indu Services, Mumbai

I have a Siemens washer dryer, purchased on 21/04/2018 and model number WD15G460IN
I placed a complaint with customer support in October (complaint #[protected] about the dryer not functioning after finishing the wash cycle and the water pipe logo blinks during the last 15 mins of the cycle.
It took them more than week to send a technician after multiple reminders.
1. Technician named Saddam arrives and opens the machine, sits with it for 3 hours and makes a zillion calls. He does not communicate anything to us no matter how many times we asked him the issue. Eventually he says the power module needs to be changed and it will work and leaves.
2. Mr. Saddam arrives after a few days at 7pm, changes the power module which costs about 6500/- and again no communication, wastes a lot of time and leaves my house at 8:30pm saying he did not get the ‘wall magnet’ along with the module and hence he problem persists. He said he will come and fix it the next day, all this while I have guests at home, Diwali week and me sending the laundry outside and spending 1000, s of rupees per day to get my clothes washed.
3. Saddam disappeared and no followup. I called customer service and they said they will escalate the issue also shared a number of Mr. Ankur Raina (Area manager of the service centre) he refused my calls and asked me to speak to his colleague Mr. Yogesh Salunkhe (Area manager Central)
4. After a lot of calls, requesting, yelling and screaming, he sends a Senior technician called Mr. Milind S. Technician says Mr. Saddam was wrong Power module had no issues and it was an issue with the Dryer motor and Blower which needs to be changed. He also said he will replace the Power module with the old one as it had no issue.
5. Mr. Milind comes with the new blower and Draining module which costed me Rs. 14, 000/- and replaced the power module with the original one. He started the machine and dryer for about 2 minutes and asked me to run a cycle and nothing would happen. He left, I started the machine and half way through the cycle my main electric power tripped. I called Mr. Milind, he comes the next day and says its due to me running the machine on an extension board (which I was running for the past 8 months). He claimed the replaced blower and Draining module are updated versions and hence won't run on the extension board.
6. I changed the setup and connected the machine directly to the power source and tried again. It completed the wash as usual and when the dryer started the main tripped again. Now again when complained to Mr. Milind, he comes after 2 days and stated the Blower shot and was replaced again, after starting the wash cycle it was fine and the dryer gave an error E56, now this was a new error, and he says its an issue with the Power module which he stated was fine on day 1 and needs to be changed. he said the dryer motor is conflicting with the power module, which I think is an issue with the so called upgraded version if any as initially the power module had no issues and was verified by the Senior technician.
Now I am being asked to pay another 6.5K for this which makes no sense at all. I can buy a new washing machine with 5 years warranty in that cost. He is not even sure that it will resolve the problem, after a month of this issue.
Starting the machine for less than 5 mins does not mean the issue is resolved, we need to run a cycle to check if the issue is resolved. The technician starts a machine and leaves after a few minutes with fake promises and we as customers have to pay the price. This is unfair if you have incompetent technicians who can't understand the issue, are not able to resolve the issue. Why should I spend 25000/- for an and old machine when I can get better machines at this rate and better service from other company. After changing all these components there is no guarantee that if an issue occurs within a week or 10 days they will do anything about it, instead ask me to pay more for changing the components which I cannot verify.
Siemens you need to find in-house technicians and stop Outsourcing. The technicians make fun of junior techs and their incompetence, then you can understand the standard of service.
This issues has to be resolved ASAP.