[Resolved]  Siemens Home India — Washing machine's Motherboard got fried within 2 1/2 yrs itself.

Address:

Karur, Tamil Nadu

I purchased this W/M (Model No.WMO8G26IN/01) on 09.11.2012. The warranty expired on 08.11.2014. I had previously filed a complaint, within the warranty period itself, that the unit constantly showed error during rinse cycle for every wash. But my then complaint was not properly attended in person by the technician, who did all but blame the height of the water tank and the insufficiency of the pressure. I did do the test to check the pressure and it was fine too, yet the technician insisted that the pressure was the only problem and that it could not be rectified. Note that he did not once inspect the unit in person but guided over the phone only. After this on Aug 4th the unit gave some shrill noise when the wash started and so I switched off the machine and filed the complaint No.[protected]. Another technician was sent on my specific request and he inspected the unit and suggested that the Board of the unit got fried due to overload and got to be replaced which would cost Rs.10, 000/- + service charges - 900/- . I was puzzled as there was only 3/4 wash load in the drum. The technician told that the unit could not handle more than one bedsheet at a time. I had a LG w/m previously for about 12 yrs before Siemens. It had no issues with washing mink blankets, comforters, soft toys, luggage bags, etc. I spent 0 for maintenance on LG all the 12 yrs. But with Siemens within a short 2 1/2 yrs I have to pay 11, 000 for what? For my wrong choice? So I kept my case before the customer care and asked for a free replacement or atleast a considerable rebate. The Company also responded and offered to give a 30% discount + service charges which I could not accept, because even then I will have to pay Rs.8000/- which is yet exorbitant. Now what I expect is a free replacement of the Board with 0 service charges ASAP, or else I would replace my w/m for a LG and shall never buy or recommend a Siemens again. PLEASE REPLY ASAP.