[Resolved]  Siemens — Siemens Turkey Services

I bought a Siemens Clothes Dryer (E-Nr. WT46S513TR/23 FD[protected] about 11 months ago. I preferred Siemens brand due to being German brand and having really high quality products. A week ago while my wife was opening the cover (where we put the clothes in) by its handle, the handle was broken. After that we called Siemens Turkey (+[protected] and asked for a service to repair the handle. A service person came and told us that the plastic parts including handles are out of warranty and we have to pay for it if we want our machine to be repaired. I was very upset about that and told him that my wife didn’t use force or try to damage the handle, she only tried to open the cover as usual and the handle was broken. He replied that the handle is out of warranty and we have to pay if we want to have the handle repaired and added that on this series of Siemens dryers they usually experience this problem and only for this reason Siemens changed the handle type for its new series of dryer machines. By this saying he also admitted that this problem is happening to other customers and there is a problem with engineering/calculation or quality. I called Siemens Turkey ([protected]) again for telling them the issue and have them repair my handle within warranty but they refused to repair it within warranty and said that the handle is not within warranty. Now I am asking you, if a handle is broken during a regular use, is it a fault of the user or there is a problem with the design or quality of the handle?