[Resolved]  Sightsavers — regarding my refund

Address:Mumbai City, Maharashtra, 400028

On 29 nov 2019 one volentier came for donation his name pranay pawar he gave all details about the sightsavers ngo but he didnt said anything about term & condition regarding refund poloicy and he filled my form for payment. That time i wish to pay minimum 100rs only but he was forced me to pay 1200 rs and even i paid through net banking (I mobile) and same day i informed to pranay pawar to give my money back and he told me you will get refund in 4-5 days. But now m asking for refund from last 2-3 weeks everyone saying "mam you get it" and today they are saying its not our policy... This ngo is fraud and false commited made they want only money... They are beggars not ngo... And i want my money back
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Jan 26, 2020
Complaint marked as Resolved 
Sightsavers customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2019
Sightsavers Customer Care's response
Dear Ms Butte,

We do not conduct any fundraising by force. It is completely the will of the individual to support us for the causes towards which we work. The payment could have only been made once you had input the amount and your password of your own will.

We offer a refund policy to the donors only in case there has been an error / technical reason for the transfer due to which donors have mistakenly made double payments or donated extra amount.
As this is not the case here, we would not be able to initiate any refund.

For more details you can go through the Cancellation & Refund policy on our website https://donate.sightsaversindia.in Rest, be assured that your money will be only used for a noble cause.
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